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James Wood AutoPark - Service Center

Denton, TX

4.7
2,625 Reviews

2,625 Reviews of James Wood AutoPark - Service Center

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November 07, 2023

If you are going to ask me to write a review, don’t force me to meet very conditions More

by BOLITHOTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

James Wood AutoPark responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The James Wood Buick GMC Denton Team

November 06, 2023

They were very friendly and got me in quickly. I didn’t wait too long. I’m not thrilled about a situation with my wheels though. I’m waiting for tech to still get back to me about how to remedy th More

by rachylm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

James Wood AutoPark responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, James Wood AutoPark Management | 940-591-9663

November 06, 2023

Tim was very informative and helpful every step of the way. We were very pleased with the level of service that was provided. More

by KLUNS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

James Wood AutoPark responded

Thank you for leaving us this great review! We are very happy to hear that Tim could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The James Wood Buick GMC Denton Team

November 06, 2023

My experience with my last service was great. Everything was explained to me and service was fast. More

by charliebrown7593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

James Wood AutoPark responded

Charlie, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The James Wood Buick GMC Denton Team

November 05, 2023

I always use James wood but yesterday’s service took 4 hours to complete which is so high than normal days. More

by supatel11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

James Wood AutoPark responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. Please know we are still dedicated to efficient, quality maintenance and that this is not our standard of service. We strive to provide excellent customer service across all areas of our dealership, and we appreciate your loyalty. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

Always great service. Saw one of the service guys at a store and he recognized me from Being in and apologized again for the long wait. More

by JBRPGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

James Wood AutoPark responded

Thank you for recognizing your experience at James Wood Auto Park. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect, even outside of the dealership. We look forward to working with you in the future and hope you keep us in mind for future vehicle needs. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

They did a good work but I noticed my keychain is missing. My daughters bought it for me so it’s more of a sentimental thing. More

by josepharmijo120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

James Wood AutoPark responded

Joseph, we appreciate you sharing your feedback with us. We understand how important something like this is, so please know we are working to locate the keychain. Please contact us at your earliest convenience so we can discuss this situation in more detail. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

I have a 2020 traverse and I ALWAYS take my car to the dealer. A few weeks ago they changed my battery and I almost had an accident because they didn't install it correctly. I cameback a week ago to the More

by S_MTZ09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

James Wood AutoPark responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 05, 2023

Great dealership, I’ve been taking my car there for 10 years because I can trust them. More

by DIANEBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

James Wood AutoPark responded

Diane, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

Great customer service representative and quick service with very good experience and explanation of what was going to happen. More

by MRKKHAYES42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Nov 07, 2023 -

James Wood AutoPark responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from James Wood Chevrolet Denton. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

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