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James Wood AutoPark - Service Center

Denton, TX

4.7
2,625 Reviews

2,625 Reviews of James Wood AutoPark - Service Center

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October 27, 2023

Sam is the Bomb. She has been the biggest help. Give her a big raise. More

by RGISH17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

James Wood AutoPark responded

Thank you for leaving us this great review! We are very happy to hear that Sam could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

October 27, 2023

James Wood is my go to dealership. From car buying to parts and service, I have never been disappointed the the quality of customer service, work, or prices. More

by pbocconcelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Jeffcoat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donny Sides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

James Wood AutoPark responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, James Wood AutoPark Management | 940-591-9663

October 27, 2023

Great service. Trust them with my car. Only place I take it since I purchased it from them. More

by GRANDMAROBIN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

James Wood AutoPark responded

Robin, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, James Wood AutoPark Management | 940-591-9663

October 26, 2023

Appointment made an did not have to wait. Everyone was pleasant , courteous and very helpful More

by pbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

James Wood AutoPark responded

Thank you for this amazing review! We really appreciate your business.

October 26, 2023

Jared did a great job of keeping me informed with everything that was being done to my vehicle. Very professional and knowledgeable. I always enjoy getting my car serviced at this dealership. More

by tommuldrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

James Wood AutoPark responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future.

October 26, 2023

Parts are very expensive! Shame! You can find the same genuine parts at half price! More

by Fabrizio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Chan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

James Wood AutoPark responded

Thank you for sharing this review regarding your experience with us, Fabrizio. We are not happy to hear about your frustration with our prices and would like to discuss this with you further, if you could please contact us directly at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

October 26, 2023

Rachael is the best service manager ever. She always takes care of our needs for our XT5. More

by gmdtx1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael
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Oct 27, 2023 -

James Wood AutoPark responded

Thank you for taking the time to share your kind feedback about Rachael. Each employee is a valued member of the James Wood team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!

October 26, 2023

Best Cadillac place to do business with…service department is fantastic…great people to work with: Taylor, Rachel, Franklin all great!😁 More

by lamram0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rossie Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

James Wood AutoPark responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

October 26, 2023

I had the best experience! Everything went so smoothly and the customer service is outstanding! More

by BYRAMD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

James Wood AutoPark responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

October 26, 2023

Always buy and have cars serviced at James Woods never have really any problems for the past 25 years. More

by ldweaver67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
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Oct 27, 2023 -

James Wood AutoPark responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, James Wood AutoPark Management | 940-591-9663

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