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James Wood AutoPark - Service Center

Denton, TX

4.7
2,796 Reviews

2,796 Reviews of James Wood AutoPark - Service Center

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December 02, 2023

Very clean neat and very helpful Will be back again. Very nice people. Very helpful. More

by DTSIMS1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

We appreciate your input. We're glad to hear that you were impressed with the service we offer here at James Wood Buick GMC Denton. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

Thank you for repairing my vehicles. They look like new again. Highly recommend your team to anyone More

by flyinw2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

your Service writers need to communicate with the customer as to the progress of the repair or repairs that are being done. Especially when the vehicle is kept overnight> When they don't communicate, More

by james.milton78550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Dec 04, 2023 -

James Wood AutoPark responded

James, thank you for providing this feedback about your experience at James Wood Chevrolet Denton. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

December 01, 2023

Gavynn was very professional and they found out what was wrong with my car. Thank you. More

by jlsistrunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Gavynn was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

Gavin is consistently helpful and does a great job as my advisor. I really appreciate his attentiveness and communication. I recently brought my truck in for the second time because it frequently makes More

by Mary Jenkins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

James Wood AutoPark responded

Mary, we are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, James Wood AutoPark Management | 940-591-9663

December 01, 2023

Fastest dealership oil change/tire rotation and recall inspection I have ever experienced. Now that I know, I will expect the same service every time😊 More

by CHOWNINGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. We look forward to seeing you at your next service appointment. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

I always receive excellent service, quick and efficient. The mechanics work on my vehicle with respect which is very important to me. Thank you More

by DONNALIPSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

Donna, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

Always top notch work. Edwin in service did an excellent job! Thank you very much! More

by TAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood AutoPark responded

Thanks for your outstanding review! I'm very happy to hear that Edwin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The James Wood Buick GMC Denton Team

December 01, 2023

I was ok little slow but good evening went good they fix it right good service More

by rupe.gtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos sandate
Dec 05, 2023 -

James Wood AutoPark responded

Thank you for taking the time to provide this feedback, Rupe. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, James Wood AutoPark Management | 940-591-9663

December 01, 2023

You tried to charge me for warranty work. Verified that this was covered work via GM, as well as other dealerships. I bought this truck from you in 2020 and it'll be the last. Lost revenue ov More

by jameswoodisgarbage
Recommend Dealer
No
Employees Worked With
Samantha Oliphant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

James Wood AutoPark responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Sincerely, The James Wood Buick GMC Denton Team

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