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James Wood AutoPark - Service Center

Denton, TX

4.7
2,639 Reviews

2,639 Reviews of James Wood AutoPark - Service Center

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October 17, 2023

Samantha had everything waiting for me as promised. I was done in no time at all. She's a treasure! More

by ROY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

James Wood AutoPark responded

Thank you for taking the time to write this review, Roy. We are pleased to hear that Samantha was able to provide an efficient and overall positive experience. Sincerely, James Wood AutoPark Management | 940-591-9663

October 17, 2023

Great service. Friendly staff. Short wait time. Clean waiting area with convenient beverage and snacks too. Love James Wood… More

by granny2six
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

James Wood AutoPark responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from James Wood Buick GMC Denton. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The James Wood Buick GMC Denton Team

October 17, 2023

I took my truck in to get the seat heater/ac chips installed and to get a rear door weatherstrip issue fixed. They had to keep it a second day, due to their finding a defective rear window frame that More

by CVC4450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

James Wood AutoPark responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The James Wood Buick GMC Denton Team

October 17, 2023

They were very friendly and Samantha kept me informed as to what was going on with my vehicle. They got my vehicle repaired quickly. More

by SJP2853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

James Wood AutoPark responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Buick GMC Denton team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The James Wood Buick GMC Denton Team

October 17, 2023

Did not notify me with requested repair until I called to check on progress of vehicle. They let my vehicle sit with no progress or notification for 7 hours. More

by KATIEBEL18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Chan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

James Wood AutoPark responded

Katie, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, James Wood AutoPark Management | 940-591-9663

October 17, 2023

They were very communicative did their best to fix my truck under warranty as quickly as possible. More

by CHAEBIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

James Wood AutoPark responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, James Wood AutoPark Management | 940-591-9663

October 15, 2023

Cause y’all sold me a battery for no reason battery was good came in for a pcm and theft system re program first comptuer was wrong y’all had my vehicle y’all my blame my aftermart stuff which was nothin w More

by JOSEPHALEXANDERLEIJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

James Wood AutoPark responded

We’d like to thank you for sharing details of your recent experience at our dealership, Joseph. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, James Wood AutoPark Management | 940-591-9663

October 15, 2023

All the guys are helpful. They explained all the issues very clearly. They provided the loaner as well. More

by SHIV871992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Oct 18, 2023 -

James Wood AutoPark responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, James Wood AutoPark Management | 940-591-9663

October 15, 2023

My issues were fixed free during warranty period, service with a smile and free shuttle service. What more can you ask for? More

by mmolina400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

James Wood AutoPark responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The James Wood Buick GMC Denton Team

October 15, 2023

The service manage and my rep both took very good care of me. Unfortunately I keep having workmanship problems. They have lost 2 of my wheel lock keys and this last time my glove box was broken and nothing s More

by ericpaluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

James Wood AutoPark responded

Thank you for taking the time to provide our dealership with feedback about your experience, Eric. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, James Wood AutoPark Management | 940-591-9663

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