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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,623 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,623 reviews

August 13, 2024

I was charged $90 fi nothing! !! You misdiagnosed!!!! Nothing wrong with water pump!!! I would NOT recommend you to anyone!!!!!! More

by GAIL-R-BERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience. I understand your concerns regarding the diagnostic charge and the misdiagnosis related to the water pump. Your feedback is important to me, and I would like to address this matter further. Please feel free to contact me directly at James Wood Chevrolet Buick GMC Decatur, so we can work towards a resolution. I appreciate your feedback and hope to provide you with a better experience in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 12, 2024

Clay Estes did a fantastic job on putting me in the vehicle I wanted and within my budget. Clay/James Wood also got me a fair value for my trade. More

by cox_danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that Clay was able to help you find the vehicle you wanted while staying within your budget. It's great to know that you were satisfied with the value for your trade as well. I appreciate your support of James Wood Chevrolet Buick GMC Decatur and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 12, 2024

Took 7-8 days to get my truck looked at. Still not sure about everything that was wrong with it. I know the technician had to do something with a manual regen and a computer issue. I did More

by JDUVALL6890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krystal Gipson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your concerns regarding the delay and communication about your truck’s service. I strive to ensure that our customers are well-informed throughout the process at James Wood Chevrolet Buick GMC Decatur. Your experience is important to me, and I appreciate your insights. Please feel free to reach out directly so I can address your concerns and provide more clarity on your truck’s service. I look forward to speaking with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 11, 2024

Mike wheat is top notch! He went out of his way to make the process a pleasant experience! More

by suzannelargent
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that Mike made your experience at James Wood Chevrolet Buick GMC Decatur so positive. Our team always strives to provide exceptional service, and it’s great to know we succeeded. We look forward to seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 11, 2024

Great service experience and everything went well with my appointment. Very friendly staff and great communication. More

by ekgatlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great service experience and that our friendly staff was able to assist you effectively. At James Wood Chevrolet Buick GMC Decatur, we strive for excellent communication and customer service. We look forward to seeing you again for your next appointment! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 09, 2024

James Wood Motors has always been my go to for anything vehicle related from purchasing to repairs!' They are wonderful, extremely helpful, affordable, and always provide all services with a smile. They ma More

by farahnail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that James Wood Chevrolet Buick GMC Decatur has been your go-to for all your vehicle needs. Your appreciation for our helpful and friendly service means a lot to us. We look forward to providing you with more top-notch experiences in the future! Don't hesitate to visit us again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 09, 2024

Easy to work with. Called or texted regularly to keep me posted on the purchase. Filled the tank with gas! This little item alone would make me come back. Loved t More

by hvmgmt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris in used truck sales gets a 5
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Aug 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with James Wood Chevrolet Buick GMC Decatur. It's great that our team kept you updated throughout the purchase process and that you appreciated the digital signing board. We’re glad you loved the complimentary tank of gas as well! We look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 09, 2024

Great service and communication. Mario is an excellent salesman. Would do business with him again. More

by cwsnyder18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Gregio
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Aug 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Mario at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 09, 2024

The whole group was honest and easy to work with! It was an easy transaction. More

by benfnp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We at James Wood Chevrolet Buick GMC Decatur strive to make every transaction as smooth as possible. I'm glad to hear that you found our team honest and easy to work with. I look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 08, 2024

Have always received good service here for many years. Courteous and friendly. Great to deal with. More

by CLUBBOHICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you've consistently received great service at James Wood Chevrolet Buick GMC Decatur. Our team works hard to provide a courteous and friendly experience, and it’s wonderful to know that we’ve succeeded. We look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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