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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,534 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,534 reviews
July 13, 2024
It was an easy and quick experience. I would definitely recommend James Woods to friends. I would definitely recommend James Woods to friends. More
by toniteague
Verified CustomerEmployees Worked With
July 13, 2024
I had a very good experience! ! I was amazed at the way everything went so smooth!! I appreciated the speed everything got done!! Thank you!! ! I was amazed at the way everything went so smooth!! I appreciated the speed everything got done!! Thank you!! More
by jwsmeatmarket
Employees Worked With
July 13, 2024
Every thing is working good now. Thank you very much for the prompt attention. Thanks Thank you very much for the prompt attention. Thanks More
by tmnaylor53
Employees Worked With
July 13, 2024
I appreciate the efficiency of the purchase process. We began online and received quick responses, then went to the dealership to complete the sale. We began online and received quick responses, then went to the dealership to complete the sale. More
by TAMMY.WRIGHT
Employees Worked With
Brad Bunch
July 11, 2024
Service is great. No issues. I however don’t understand why your service agents only check you in and do not provide any feedback about your vehicle. I’ve had my oil c No issues. I however don’t understand why your service agents only check you in and do not provide any feedback about your vehicle. I’ve had my oil changed there several times, and the only interaction I’ve ever had with the service agent has been to check me in. However, this last visit, the agent did send me a text, saying if I had any questions to contact him. The service agents need to learn how to come out from behind that desk, and actually speak to you. Even just to come out to the waiting room to let you know about how much longer it’s going to be for your vehicle. More
by dori0916
Employees Worked With
July 10, 2024
Easy pressure free environment Really enjoy buying trucks from James Wood motors Top shelf staff trucks from James Wood motors Top shelf staff More
by shayden2
July 10, 2024
This was my 2nd bad experience with the service department but the service manager smoothed things over with the 1st visit. This visit I had an appointment and after 3 days I had to follow up and department but the service manager smoothed things over with the 1st visit. This visit I had an appointment and after 3 days I had to follow up and was assured it was “next in line”. Another 3 days I had to follow up again and they hadn’t even touched my truck. I then picked it up and no apologies when I picked it up. Very disappointing since this is the only Chevy dealer within Wise County. Won’t be back at this location for sales or service. More
by JEREMY.C
July 09, 2024
James Wood Motors does an excellent job providing service for my vehicles. They are the only place I will use. for my vehicles. They are the only place I will use. More
by CRC43.MANNY
Employees Worked With
July 09, 2024
I recently had the pleasure of visiting James Wood Motors and was thoroughly impressed with their service. From the moment I walked in, Todd Baugh was incredibly nice and welcoming. All the staff were not on and was thoroughly impressed with their service. From the moment I walked in, Todd Baugh was incredibly nice and welcoming. All the staff were not only efficient in handling my needs but also maintained a high level of professionalism throughout my visit. The entire process was smooth and hassle-free, reflecting their commitment to customer satisfaction. It's clear that they prioritize their clients and work diligently to ensure a positive experience. I happily gave them a 5-star rating and highly recommend James Wood Motors to anyone in need of a new or used vehicle. More
by Janet8487
Employees Worked With
