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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,625 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,625 reviews
July 23, 2024
Very kind, attentive to what you need for your vehicle. They don’t try to make you pay for something more then you need They don’t try to make you pay for something more then you need More
by MANA4013
Verified CustomerEmployees Worked With
July 23, 2024
Updating my previous review from 1 star to 4. The general manager reached out to me and really tried to help make the previous negative situation better. I ended up with a newer vehicle. It is ve The general manager reached out to me and really tried to help make the previous negative situation better. I ended up with a newer vehicle. It is very nice to have a general manager who will take customers seriously and also try to manage the relationship side. Some of the management here needs to pay attention and take note of this (reason for the 4 stars and not 5). Both sales reps (Todd and Landon) were very good and helpful. Finance guy is probably the most laid back, no pressure, finance person I have dealt with out of the dozen or so i have met. I will be coming back and very glad this turned positive. More
by cwillmott
July 23, 2024
He was excellent to work with. Knowledgable, quick, attentive, and fair. The whole process was made easy and hassle free. Knowledgable, quick, attentive, and fair. The whole process was made easy and hassle free. More
by nicklr32
Employees Worked With
July 23, 2024
Had a fantastic experience with Drew Ward from the first time I met him to closing the deal on my new Corvette Convertible. I went in to check out a Corvette Coupe and see if the numbers would work. That on time I met him to closing the deal on my new Corvette Convertible. I went in to check out a Corvette Coupe and see if the numbers would work. That one had sold, but I was shown a Corvette Convertible. Left the dealership, went back the following day and purchased that convertible. Superb experience from start to finish, no judgement, no games or gimmicks. Straight forward purchase! Thank you! More
by CUPRA
Employees Worked With
July 22, 2024
James Wood Service is ALWAYS Professional and Courteous. They’re quick and efficient in servicing my GMC Truck. Zack is knowledgeable and helpful in providing recommendations for items that need done. All i They’re quick and efficient in servicing my GMC Truck. Zack is knowledgeable and helpful in providing recommendations for items that need done. All in All an Excellent place to take a vehicle!! More
by ronyhooper
Employees Worked With
July 22, 2024
Every new vehicle I have bought since 2003 has been from James Wood. Rocco has been an absolute delight to work with. James Wood. Rocco has been an absolute delight to work with. More
by ldholt1
Employees Worked With
July 21, 2024
Awesome experience. Shawn was great. Could not ask for anything more. I will definitely be back. Shawn was great. Could not ask for anything more. I will definitely be back. More
by SVDV109
Employees Worked With
July 21, 2024
Got several check engine lights on my truck (all emissions and it is a diesel). Had to have it diagnosed several times but, Krystal was great, being persistent at getting the problem fixed and thoro emissions and it is a diesel). Had to have it diagnosed several times but, Krystal was great, being persistent at getting the problem fixed and thorough. Drove the truck to Florida and back and it seems to be fixed. Thank you, Krystal ! More
by donaldm1
Employees Worked With
July 21, 2024
Friendly staff. Reliable service. Got my vehicle back in the promised time frame. Even washed it Reliable service. Got my vehicle back in the promised time frame. Even washed it More
by garneym
July 21, 2024
All in all the buying experience was great! Rocco was super nice to deal with as well as Rubin. Rocco was super nice to deal with as well as Rubin. More
by k.l.hamm
