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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,591 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,591 reviews

April 29, 2025

Always so friendly and not pushy. Cathy is super great! We only talk to her. More

by COLLEENLAMB1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review, Colleen! We’re thrilled to hear that you had a positive experience with Cathy and that you found our team at James Wood Chevrolet Buick GMC Decatur to be friendly and non-pushy. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 28, 2025

I have never had any problems with the dealership at all. I can go in and get what I need. Just don't have any use for general motors products. have never had any luck with them. I buy used vehicles from More

by tedsautotrk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We're glad to hear that you have had a positive experience with James Wood Chevrolet Buick GMC Decatur. We appreciate your choice to purchase used vehicles from us, regardless of the brand. If there's anything specific we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 28, 2025

I continue to take my 2024 Silverado back to the dealer to troubleshoot the "Service Driver Assist" and they unfortunately are not able to troubleshoot it. I think I have had it there 5 times. They tell More

by PJW148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your frustration regarding the recurring Service Driver Assist issue with your 2024 Silverado. It's important to us that your vehicle runs smoothly, and we appreciate your patience as we work to resolve this matter. Please reach out to me directly at James Wood Chevrolet Buick GMC Decatur so we can discuss this further and learn more about what happened. We value your feedback and are committed to improving your experience. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 28, 2025

Great experience! They were extremely considerate of my wishes and time. Thank you for tour great customer service. More

by trm1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Belden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. We always strive to be considerate of our customers' wishes and time. Your kind words about our customer service are greatly appreciated. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 28, 2025

Awesome people from sales to finance. Easiest car deal I have ever done. I would buy from them again More

by gmkimbrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Baugh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! We're thrilled to hear that you had such a positive experience with our team at James Wood Chevrolet Buick GMC Decatur. Our goal is to make the car buying process as easy and enjoyable as possible. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 27, 2025

They were very good to work with us for all of our needs, were very understanding, and patient with us. More

by ELIZABETH.LAFEVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Lara, Ruben Cantu
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Apr 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Elizabeth! We appreciate your feedback and are glad to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. It's our goal to be understanding and patient while meeting your needs. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 27, 2025

Dason Howard did a great job getting the vehicle in, Scheduled oil change and tire rotation was completed by lunchtime. The speedy and efficient work is very appreciated. More

by johnm.curry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, John, for your wonderful review! We’re thrilled to hear about your positive experience with Dason at James Wood Chevrolet Buick GMC Decatur. Timely service is important to us, and we're glad you appreciated the quick turnaround for your oil change and tire rotation. We look forward to seeing you again for your next service! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 26, 2025

Wonderful experience from beginning to end. Clay Estes was referred to us by Sam Ganeske family friend. Small world as I went to HS with Clay. Clay provided top notch customer service even thou More

by Bailey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this review, Bailey! We’re so happy that Clay, Tyler, and Ruben made the whole process smooth and enjoyable for you. It’s great to hear that you had a positive experience at James Wood Chevrolet Buick GMC Decatur. We look forward to being your trusted dealership for future car purchases. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 25, 2025

Great service. Timely, friendly, and knowledgeable. I used the drop off service and was taken to my office with no delays. Highly recommend. More

by Marianna2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! We're thrilled to hear that you had a great experience with our drop-off service at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide timely, friendly, and knowledgeable service, and it’s fantastic to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 25, 2025

Very polite and professional willing to go through the process to help us get what we wanted. Loved the experience More

by randysikes08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Randy! We’re thrilled to hear that you had such a positive experience at James Wood Chevrolet Buick GMC Decatur. It’s our goal to provide attentive and professional service, and we’re glad we could help you find what you wanted. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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