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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,583 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,583 reviews

February 11, 2024

Very clean and friendly staff. Wait time wasn’t to long.A little pricey easy scheduling More

by myrakirby8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for this glowing review of our service center, Myra! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 11, 2024

Great customer service! AutoNation in North Richland hills said it would take 6 weeks before they can look at my truck, James Wood service department had it fixed in a week. More

by stevendesanto1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew J
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Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share with us, Steven! The goal of the James Wood team is to ensure a painless and enjoyable process for each of our customers. I'm happy to read that we were able to get you in and out in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 11, 2024

Easy and smooth transaction. Communions top notch and they really went out of there way to make things easy. Will absolutely be back. More

by cody.s.shook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Cody, thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 11, 2024

Service is all ways outstanding. This is the only place we like to go. Thank you More

by CLYDEWALL43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Clyde, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 10, 2024

Very good . They are always very nice and their customer service is also excellent. Will be going back . More

by MGARZA181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 10, 2024

Drew was great! He made the buying process a breeze. Drew has a wonderful personality and great customer service! More

by dspence78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We are truly grateful for this awesome review! I am thrilled that Brew was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 10, 2024

This survey is telling me a should leave a “15” word minimum review. Is it okay if I give 1000 AMAZINGS?!?! Our experience couldn’t have been better! Thank you to Lance and James Wood GMC in Decatu More

by julielynn9587
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Bockemehl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lanny Loesch
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Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Congratulations on your new purchase, Julie! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 10, 2024

Bryan listened and kept me informed throughout the morning. When he said I was going to need to leave mine for a few weeks, he got me a loaner. Thank you. More

by hmbalzen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
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Feb 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that I can do please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 09, 2024

Sean Hoe once again came to my rescue…was pleasantly surprised that l only needed a battery to back on the road… More

by ICUB42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! I really appreciate your business and are so happy that Sean could provide great service to you and your vehicle. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 09, 2024

Misty is the best sales person I have encountered. Easiest car buying experience I have ever been through. Thank you, Misty More

by KLIMON9367
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Harwell, Misty Dyson
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Feb 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback about your experience with us. I'm glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that I can assist you with. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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