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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,617 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,617 reviews
April 28, 2025
I continue to take my 2024 Silverado back to the dealer to troubleshoot the "Service Driver Assist" and they unfortunately are not able to troubleshoot it. I think I have had it there 5 times. They tell to troubleshoot the "Service Driver Assist" and they unfortunately are not able to troubleshoot it. I think I have had it there 5 times. They tell me it is fixed and every time I drive away, within a day it is back. Very frustrating to drive an hour to this dealer and have to keep going back. The quality of this truck has been horrible and the dealer hasn't been able to troubleshoot and fix. More
by PJW148
Verified CustomerEmployees Worked With
April 27, 2025
Dason Howard did a great job getting the vehicle in, Scheduled oil change and tire rotation was completed by lunchtime. The speedy and efficient work is very appreciated. Scheduled oil change and tire rotation was completed by lunchtime. The speedy and efficient work is very appreciated. More
by johnm.curry
Employees Worked With
April 26, 2025
Wonderful experience from beginning to end. Clay Estes was referred to us by Sam Ganeske family friend. Small world as I went to HS with Clay. Clay provided top notch customer service even thou Clay Estes was referred to us by Sam Ganeske family friend. Small world as I went to HS with Clay. Clay provided top notch customer service even though my son forgot to set appointment for that Saturday we came. Clay had customers coming in from NM BUT still managed to help us. Tyler was exceptional with finding financing and Ruben handled the paperwork signing. The whole process was smooth and enjoyable. Happy and satisfied customer for life. More
by Bailey
April 25, 2025
Great service. Timely, friendly, and knowledgeable. I used the drop off service and was taken to my office with no delays. Highly recommend. Timely, friendly, and knowledgeable. I used the drop off service and was taken to my office with no delays. Highly recommend. More
by Marianna2
Employees Worked With
April 25, 2025
Very polite and professional willing to go through the process to help us get what we wanted. Loved the experience process to help us get what we wanted. Loved the experience More
by randysikes08
Employees Worked With
April 25, 2025
There was a sense of integrity and confidence at this dealership. Staff behind the primary person I was working with were attentive and not dismissive of me during casual encounters- customers notice the dealership. Staff behind the primary person I was working with were attentive and not dismissive of me during casual encounters- customers notice these things. From reception, to sales, to pricing and delivery, this group sets the standard. You can’t fake decency and this biz doesn’t need to try! More
by KLH10487
April 25, 2025
Derek was fantastic! Understood what we were looking for and took care of everything immediately! Great guy and will definitely be going back to do business with him agai Understood what we were looking for and took care of everything immediately! Great guy and will definitely be going back to do business with him again! More
by edwardpecina80
Employees Worked With
April 25, 2025
Very friendly, responsive and helpful, . Answered questions promptly and I am satisfied with not only the vehicle I bought, but their salesman and staff as well Answered questions promptly and I am satisfied with not only the vehicle I bought, but their salesman and staff as well More
by wildlou65
Employees Worked With
April 24, 2025
We always enjoy this dealership. The showroom and service center employees are all extremely friendly. The showroom and service center employees are all extremely friendly. More
by vtrichel
Employees Worked With
