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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,413 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,413 reviews
March 19, 2026
Service department waiting area was clean and had plenty of seating if waiting. Work was done promptly and as explained. of seating if waiting. Work was done promptly and as explained. More
by kfriers
Verified Customer
March 19, 2026
Great service staff was unbelievable kind and helpful! They gave us updates on when my trk would be ready and if they thought they’d be a delay we knew right away! They gave us updates on when my trk would be ready and if they thought they’d be a delay we knew right away! More
by EISCHEID1
Employees Worked With
March 18, 2026
Only issue was they didn’t secure my tire trim and came off while driving down the road on the highway off while driving down the road on the highway More
by BRIANS.STEWART
March 18, 2026
Dustin (young one) handled my airbag recall with no problem. When I explained that I also had a select shift problem with my trans he mentioned that his trans specialist was 60 days back logged on his problem. When I explained that I also had a select shift problem with my trans he mentioned that his trans specialist was 60 days back logged on his work orders but he would have a mechanic look at it. After two hours I went to the service counter and he told me he was going to come looking for me, that the recall had quickly been completed and that no trouble was found with the select shift. I thanked him and knew that the problem was still there. I left the lot and wasn't to the highway when it stopped select shifting and I had to shift to automatic. The problem has still continued to be intermittent. For this reason I'm not sure how to rate the service dept. and really don't know what to do. What I do know is that it took three trips to the service dept to fix the tire pressure sensor in the front tire so I can only imagine how many times it's going to take to deal with the TCM. I haven't been back because frankly I hate the 50 mile r/t drive from Azle but I guess I need to bite the bullet and do it before the warranty is up. I've had the Canyon for over 1 1/2 years and have 5,000 miles on it. I hate to be cynical but I'll bet it takes weeks to solve this shift problem even with computer assisted trouble shooting. I'm sorry to be negative but there's history. Sincerely, John Bonness More
by JBON581726
Employees Worked With
Dustin in service
March 18, 2026
Randy and Asa are wonderful to work with. Always professional and they both make it a wonderful buying experience. Always professional and they both make it a wonderful buying experience. More
by jameswoodfan1
March 16, 2026
1. My advisor never came to introduce herself. 2. 2 Hrs for an oil change and tire rotation is ridiculous for an oil change and tire rotation is ridiculous More
by KRISTISHELTON19
March 16, 2026
Rocco made this experience amazing! It was quick while also being informative, and helpful. I am very happy with our experience It was quick while also being informative, and helpful. I am very happy with our experience More
by MEGHAN.WILLARD
Employees Worked With
March 14, 2026
I want to say thank you so much for all your support and time thank you all time thank you all More
by JRVILLANUEVA38
Employees Worked With
March 14, 2026
Great service as always. The service, parts and paint departments are very easy to work with The service, parts and paint departments are very easy to work with More
by STEVE.SHERIDAN78
