Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,564 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,563 reviews
March 30, 2025
The service mechanics caused a oil leak, couldn't find it, i had to find it and tell them how to fix it. They replaced my coolant control valve and now my truck overheats every time I drive it. Also they it, i had to find it and tell them how to fix it. They replaced my coolant control valve and now my truck overheats every time I drive it. Also they put my motor back together on my Camaro with parts to the lifter still in crank case, which impeded in the bottom of a piston. And had the pan off looking for it, and noticed the thrust bearing been hot enough to turn crank blue and still put it back together and tryed to run it. Thankfully it was making noise from the piece of lifter being impeded in bottom of piston. Also had my transmission serviced on my ZL1 1LE Camaro and they short filed it by 2 quarts because they did not know there's a thermal valve that opens at 150 degrees. And did not get it to operating temp so they short filled it. Which I found out when the transmission started slipping. This is the most incompetent dealership I have ever worked with. They have lied to me multiple time and tried cheating me multiple times Also. I have documents and witnesses to prove all of this. I will never ever go back there, it's the most corrupted dealership I've ever seen. More
by TYBIRDDOG
Verified Customer
March 30, 2025
Third vehicle we have purchased from James Wood. Hands down the best dealership I’ve ever dealt with and I’ve been to a lot of dealers in the past 50 years.Drew Ward was great as is the rest of thei Hands down the best dealership I’ve ever dealt with and I’ve been to a lot of dealers in the past 50 years.Drew Ward was great as is the rest of their staff. Highly recommend. We drove from Burkburnett and it was well worth the drive. More
by bspurlock1846
March 30, 2025
Have bought 3 cars from James Wood and all 3 transactions were great. From the sales to the final purchase went smoothly and got the best deal right off the bat instead of having to go back and forth negotia were great. From the sales to the final purchase went smoothly and got the best deal right off the bat instead of having to go back and forth negotiating. Their service department is also great. I would highly recommend James Wood to my family and friends. More
by dmills8119
Employees Worked With
Dewayne Plumlee
March 29, 2025
Since buying my 2021 Tahoe at James Wood, I’ll buy my next vehicle there too. The best service!! next vehicle there too. The best service!! More
by KATHYNOBLES
Employees Worked With
March 29, 2025
Best place to have all your service needs taken care of, used this place years and will continue to do so! used this place years and will continue to do so! More
by PAULJ76
Employees Worked With
March 29, 2025
Clay Estes jumped through hoops to get me the vehicle i wanted. Would definitely do business with Clay again! wanted. Would definitely do business with Clay again! More
by kenpaysyd
Employees Worked With
March 29, 2025
Great service, very easy to contact and Karin helped me get what I needed. I would use her again. get what I needed. I would use her again. More
by rachelleahrecords
Employees Worked With
March 29, 2025
Always great to deal with Starla. Been using JW for over the past 30 years Been using JW for over the past 30 years More
by kkspooner
Employees Worked With
March 29, 2025
Shawn's attention to detail and customer service is the best. He also is great at following up with customers. best. He also is great at following up with customers. More
by TVERA613
Employees Worked With
March 29, 2025
Landon was very helpful. Provided detailed information about the 2500HD including the window sticker and scheduling an appointment for purchase. Timing at the dealership to Provided detailed information about the 2500HD including the window sticker and scheduling an appointment for purchase. Timing at the dealership to sign the paperwork could have been better. More
by wtwining
Employees Worked With
