Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,583 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,583 reviews
October 28, 2024
Always excellent service , your service department is top notch and takes care of all our issues. notch and takes care of all our issues. More
by robert_chaney
Verified CustomerEmployees Worked With
October 28, 2024
I really enjoyed my experience at James Woods buying a truck. Rocco Rotundo was great on the new truck side, and Ricky Delgado was great on the used truck side. Most of all, I enjoyed the low/no pressur truck. Rocco Rotundo was great on the new truck side, and Ricky Delgado was great on the used truck side. Most of all, I enjoyed the low/no pressure atmosphere. Ultimately, I found a sweet used GMC Sierra AT4! More
by tbschauf
October 27, 2024
Service advisor was nice. I did not like being called for my car by intercom as I am slightly hard of hearing. I did not like being called for my car by intercom as I am slightly hard of hearing. More
by CMACRAE06
Employees Worked With
October 27, 2024
Karen was great. I walked into the dealership to look at vehicles not necessarily going to buy just yet. I told Karen this And she still treated me kindly. When I le I walked into the dealership to look at vehicles not necessarily going to buy just yet. I told Karen this And she still treated me kindly. When I left she did exactly what she said and send me pictures of vehicles. She listened to what unwanted and found it. I appreciate the professionalism of Karen and would recommend her. In fact my friend is currently working with her now to buy their new vehicle. More
by mjuand11
Employees Worked With
October 27, 2024
Had a great experience buying from them. Very polite and easy to work with. Had great prices and worked with me on every aspect. Very polite and easy to work with. Had great prices and worked with me on every aspect. More
by alambert7008
October 27, 2024
Smooth and easy transaction. Billy was a pleasure to work with, Very happy with my new truck! Billy was a pleasure to work with, Very happy with my new truck! More
by nsulator
Employees Worked With
October 24, 2024
Got my truck serviced, tires rotated etc. needed a new battery-they washed it too. Shawn Hooe made sure everything went smooth. Couldn’t ask for better needed a new battery-they washed it too. Shawn Hooe made sure everything went smooth. Couldn’t ask for better More
by DAMOS321
Employees Worked With
October 24, 2024
Jeff did a great job! Easy to work with! I’ll do another deal in the future! Easy to work with! I’ll do another deal in the future! More
by dbruce3
Employees Worked With
October 24, 2024
I like to have dealerships work on my truck, and the price doesn’t really bother me. But It seems like The service process is like the buying process. Take your vehicle back, and then draw the timeline price doesn’t really bother me. But It seems like The service process is like the buying process. Take your vehicle back, and then draw the timeline out. I understand the 50 point inspection process, but oil change should be quicker. And once the vehicles in the back you have no option but to wait. I’m not a big fan of catching a release when you want to. More
by BARNEYPRDS
Employees Worked With
