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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,620 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,620 reviews
October 07, 2024
My family is in the third generation of purchasing from James Wood Motors. Even though the people have changed through the years, the quality of service is still excellent. James Wood Motors. Even though the people have changed through the years, the quality of service is still excellent. More
by laurie.lipsey
Verified Customer
October 07, 2024
I appreciate the ease of the vehicle loan program while repairs were made to my vehicle. My vehicle was having check engine lights for admissions systems. I’d also asked that they figure out why my truck w repairs were made to my vehicle. My vehicle was having check engine lights for admissions systems. I’d also asked that they figure out why my truck was having a slow start. They replaced the battery and a visit before they replace the battery cable. My truck is still starting and slow. I was told we would have to make another appointment to determine the issue. I wish this had been completed while Jameswood had my vehicle for almost 2 months. More
by ECFIRE1967
October 06, 2024
They were friendly, professional, and informative. Randy Williams is the best there is at what he does. Randy Williams is the best there is at what he does. More
by stevemccrary
October 06, 2024
Great service ! Friendly and courteous staff and truck was serviced in a timely manner Thank you Friendly and courteous staff and truck was serviced in a timely manner Thank you More
by SUSIEBURT1322
Employees Worked With
October 06, 2024
James Wood Decature service department is horrible. I reached out to Krystal who never followed up, called or reached out once with any status. Finally, after being totally frustrated, I reached out to I reached out to Krystal who never followed up, called or reached out once with any status. Finally, after being totally frustrated, I reached out to the service manager. He made lots of promises, which never came through, including regular followup. Finally, after being completely frustrated I spoke to the GM. He was the only person who did exactly what he said he would do. Then after being returned back to Krystal, it was exactly the same. No communication and never once delivered as promised. More
by slhah
Employees Worked With
October 06, 2024
This is the first time that I didn't have to wait "forever" for an oil change. "forever" for an oil change. More
by KORENMARCIA
Employees Worked With
October 05, 2024
This is a great dealer, with great sales people. This is my 3rd truck from Billy. I will always go to James Wood Decatur and Billy for all of my vehicle purchases. The finance dept. was straight This is my 3rd truck from Billy. I will always go to James Wood Decatur and Billy for all of my vehicle purchases. The finance dept. was straight forward and worked to get us all the discounts available. More
by jmarkh0
Employees Worked With
October 05, 2024
Rocco and James Woods were great. They were easy to work with. Rocco had everything ready to go when we got there. Rocco even had 2 porters help me move the toolbox from the old truck They were easy to work with. Rocco had everything ready to go when we got there. Rocco even had 2 porters help me move the toolbox from the old truck to the new one. More
by CBYNUM71
Employees Worked With
October 05, 2024
I have purchased multiple vehicles from this dealership as well as using the service department as well as using the service department More
by tomw9
October 05, 2024
Jeff Morris, great salesman got us in 4 vehicles in a short period of time. Understanding and easy to work with. short period of time. Understanding and easy to work with. More
by riverajjorge
Employees Worked With
