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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,556 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,556 reviews
August 31, 2024
The service dept told me my vehicle would be out the same day for a air bag recall. It was not done the same day. Called & sent text messages a few hours before closing and finally received a call saying it day for a air bag recall. It was not done the same day. Called & sent text messages a few hours before closing and finally received a call saying it was not going to be ready. I had to leave it over night. They called the next morning to tell me it was ready. Went to pick it up & I had to wait over 30 minutes in the waiting room. They forgot about me. I went back to the service advisor and asked where my vehicle was. He said they must have forgot about it. Poor service. I will never go there again. I'll drive farther to another dealership next time More
by chris-bfd
Verified CustomerEmployees Worked With
August 31, 2024
The staff here are great so much so that I drove from Fate, Texas to purchase my second vehicle here. Fate, Texas to purchase my second vehicle here. More
by juan.trevino
Employees Worked With
August 30, 2024
Have had nothing but a positive experience with vehicle maintenance. Shawn Hooe is an awesome service advisor. He will keep you informed every step of the process. If needed, he will take you to the mai maintenance. Shawn Hooe is an awesome service advisor. He will keep you informed every step of the process. If needed, he will take you to the maintenance area and show you the issue and what is needed to fix it. More
by david5811
August 30, 2024
Great experience all the way around. I would highly recommend this team. The after sales care was also a big selling point for me. I would highly recommend this team. The after sales care was also a big selling point for me. More
by junebug1977
Employees Worked With
Brad Bunch, Maxter Cooper
August 30, 2024
Bob and Rusty did their upmost to help us find exactly what we were looking for. We started buying new vehicles here in 1990 and haven’t traded anywhere else. what we were looking for. We started buying new vehicles here in 1990 and haven’t traded anywhere else. More
by WWWilkjw
August 30, 2024
Karen Pattison was outstanding. We did the entire transactions, except for pickup/delivery, via the internet. Karen was very professional and the experience at James Wood, including We did the entire transactions, except for pickup/delivery, via the internet. Karen was very professional and the experience at James Wood, including the followup after the sale was great. Highly recommend James Wood. More
by krumdriller
Employees Worked With
August 30, 2024
I've been buying from James Wood Motors for 40 years . Service is top notched. I won't go anywhere ekse. Super friendly and helpful Service is top notched. I won't go anywhere ekse. Super friendly and helpful More
by cdn6485
Employees Worked With
August 29, 2024
The same awesome service that I’ve come to expect from the family dealership. Thanks the family dealership. Thanks More
by scottrowe1712
Employees Worked With
August 29, 2024
Very polite and courteous was not pushy very clean. The only bad thing was he didn’t go over enough of the future‘s of the car but is contacted me and we’ve gone over some sense. The only bad thing was he didn’t go over enough of the future‘s of the car but is contacted me and we’ve gone over some sense. More
by j66chaffee
Employees Worked With
August 29, 2024
Landon didn’t listen very well to what I wanted and didn’t want when it came to filling out a credit application didn’t want when it came to filling out a credit application More
by johnburman088
Employees Worked With
