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James Wood Motors, Inc. - Service Center
Decatur, TX
1,015 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,015 Reviews of James Wood Motors, Inc. - Service Center
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March 08, 2025
Have an issue with a 4-day-old GMC 3500 truck we purchased here. Truck grosses a significant amount of money per day, so when its down, we lose money, this was relayed to service. Brand new trucks h purchased here. Truck grosses a significant amount of money per day, so when its down, we lose money, this was relayed to service. Brand new trucks has to go into the shop for a DPF/REgen issue for 2 days and finally after not hearing anything I call and am told they haven't actually touched it other than drive it; they are just waiting to hear from GM what to do. So I lost about 3-4k in revenue due to a brand new truck being down for what could have been a phone call. Plus, don't count on any form of a loaner, cause from what I can tell, they don't exist. Been 2 weeks, and I guess GM still hasn't told them anything cause I still haven't received a phone call. Not too happy after just spending 120k dollars on 2 vehicles here. More
by SIMPSONFIREFLEETSOLUTIONS
Verified CustomerEmployees Worked With
March 08, 2025
Honesty, Integrity, Credibility describes my personal interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important aspect of choosing James Wood. I have used this dealer since 2007. Past and current interactions with personnel keeps me coming back for dependable, honest and valued customer experiences. Highly Recommend this dealership! More
by robcox15
Employees Worked With
March 08, 2025
I buy all my cars here and maintain them as well. Plus my family too Plus my family too More
by dawglb76
March 07, 2025
They did a great job changing the oil. They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall. They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall. More
by LINCOR7
Employees Worked With
March 07, 2025
Long time customer I always come here for all major service. Great place. Great people😊👋 service. Great place. Great people😊👋 More
by shirleyoldcat1
March 06, 2025
Shawn and the service team did a great job setting and exceeding my expectations of excellence in customer service and affordability to maintain my older model vehicle. exceeding my expectations of excellence in customer service and affordability to maintain my older model vehicle. More
by mendylmdavis00
Employees Worked With
March 06, 2025
Krystal is the best service writer ever. Nick is a good person to be in his position at James Woods in Decatur. Nick is a good person to be in his position at James Woods in Decatur. More
by JHOLIFIELD
March 05, 2025
When i was looking to buy a car I went to James Woods. I walked around for about 30 minutes looking at cars in the lot and nobody ever came to help. So, I went elsewhere. When I had an issue with my car I walked around for about 30 minutes looking at cars in the lot and nobody ever came to help. So, I went elsewhere. When I had an issue with my car I took it to James Woods knowing that taking to a dealership would be expensive but thought they would be able to correctly diagnos the issue and fix in a timely manner. Nope. They just threw parts at it guessing and cost me thousands in parts, labor and time. I had my vehicle there 3 times for same issue and each time they had the car for weeks. The last time was 2 months. That's when they finally found the issue after all the other trips there and thousands spent. Was never even offered a loaner car. I had my vehicle towed to another shop that fixed the issue in a week and for 9k less than James Woods would have charged. James Woods used to be a reliable family owned business that we always recommend. My family has bought several vehicles there. Since James passing it has gone down hill and now is a business that I tell people to stay away from. More
by LINZEE0422
March 04, 2025
Shawn helped make everything run smoothly. I was appreciative of the free car wash that was done I was appreciative of the free car wash that was done More
by SHERRIFOLEY
Employees Worked With
March 04, 2025
We always use Shawn Hooe, he is always willing to help us! Thank you for your service. us! Thank you for your service. More
by JUDY25
Employees Worked With
