Jannell Ford of Hanover

Great experience My husband and I found the Ford Explorer that had everything we were looking for, at Jannell. We were greeted by Mike Kinney upon walking into the dea My husband and I found the Ford Explorer that had everything we were looking for, at Jannell. We were greeted by Mike Kinney upon walking into the dealership and walked out same day with our car! The battery seemed like it was on the fritz so Mike assured us they would check that out before we left. They ended up replacing the battery, just in case and free of charge, and gave the car a thorough cleaning. We traded in my older sedan, which I thought was going to be a pain, but it turned out to be quite seamless. I was overall very happy with my experience and I love my new car! More

Believing in a miracle I just recently had an issue where I needed to get out of my current vehicle and get into something newer. My family has been shopping at jannell for I just recently had an issue where I needed to get out of my current vehicle and get into something newer. My family has been shopping at jannell for years and dealing with Harry McDougall! He was absolutely the best. No pressure and he pulled a miracle with financing to get me into a brand new SUV. They worked late into the night with ford to get me the best rate possible. They were super nice not only with me but with my son, getting him hot chocolate. I will never buy a new car from anyone else!! More

Pleasure dealing with everyone at Jannell Love the New Raptor I just bought from Jannell., I have been buying trucks and other vehicles here since I was 17. This will be my 4th Truck., and on Love the New Raptor I just bought from Jannell., I have been buying trucks and other vehicles here since I was 17. This will be my 4th Truck., and one I hope to have for quite some time. It was a real pleasure dealing with Harry, he was very professional and extremely flexible to my schedule., staying late and doing what it took to help me out., I very much appreciate it. Evan and Bill are great guys to know and always do there best to give me a very fair deal when it comes to buying a truck. I like going into a dealer where there is no pressure.. and Jannell has always been that way. This dealership has great people , and a really good service department. (that counts for a lot) Thanks very much Lou Villa Villa Machine Associates Dedham MA More

Great experience Great overall experience, everyone I dealt with was on the ball. First new truck for me, went in without knowing much about the process. Everything wa Great overall experience, everyone I dealt with was on the ball. First new truck for me, went in without knowing much about the process. Everything was explained well and taken care of in a timely fashion, very happy with everything. More

Lease of Ford Escape Worked with both Mark and Harry on the lease of my new Ford Escape, had a great experience with both guys. No hassling or salesy feel, both were profe Worked with both Mark and Harry on the lease of my new Ford Escape, had a great experience with both guys. No hassling or salesy feel, both were professional and prompt in getting me the car at a great price. Would definitely buy from Jannell again. More

Harry and Joanne are AWESOME at what they do. Purchased a 2017 Ford Expedition, AWESOME experience My experience started out with a phone call to the dealership and making an appointment. This wa Purchased a 2017 Ford Expedition, AWESOME experience My experience started out with a phone call to the dealership and making an appointment. This was easy, everything moved right along. Working with Jannell and Harry is simple and his integrity is always on the table. I was looking for a vehicle that would help with towing, seating capacity starting with no less than seven people, remote start and heated seats. Between looking on the internet at Jannell Ford's website and working with Harry I was able to select the vehicle that I liked the most. I have been to close to 15 different dealerships looking at various vehicles and I was not pressured nor forced into a corner on anything that I looked at. As well as I was not pushed into purchasing something else that was not to my liking. I also had the pleasure to work with Joanne in financing who is an absolute pleasure. She too is honest and she does what is right for the customer and does not go crazy with a lot of needless upselling. I understand that the More

Jannell Ford. Honest, trustworthy, no BS I had the pleasure of working with Harry to purchase a new Ford Edge. Knowing we are expecting our first child, he knew we’d need a strong, reliable f I had the pleasure of working with Harry to purchase a new Ford Edge. Knowing we are expecting our first child, he knew we’d need a strong, reliable family car at a good price. He gave us various options, presenting the potential pros and cons of each, to help us make a well informed decision. While the dealership was quite busy that day, there was no pressure at anytime to make a decision and we were given the attention we needed. I would recommend anyone of my friends and family to go see Harry at Jannell Ford More

F-150 new purchase Harry made the entire process very smooth and easy. He introduced me to Shawn in the service department. I’m very pleased with both Sales and Service. Harry made the entire process very smooth and easy. He introduced me to Shawn in the service department. I’m very pleased with both Sales and Service. More

5 STARS! Excellent, professional, and iver the top customer service! Eager to make sales happens! Will get you in your new vehicle same day! You will not be di Excellent, professional, and iver the top customer service! Eager to make sales happens! Will get you in your new vehicle same day! You will not be disappointed! More

Safety Recall I had a fuel leak and brought it to a Sullivan Tires near my work. Later that day, at home, I checked my mail and had a letter from Ford about a Safet I had a fuel leak and brought it to a Sullivan Tires near my work. Later that day, at home, I checked my mail and had a letter from Ford about a Safety Recall for said Fuel Leak. I called Jannell Ford in Hanover and spoke to Shawn who convinced me to bring it there for financial reimbursement reasons and also because he said it would be fixed next day. I settled my debt with Sullivan and had them but the receipt for the work in my vehicle. The next day I received a message from another sales manager, Rich, saying that they didn't infact have the part for my car. He said it wouldn't be until the first week/maybe second of February until my car would be ready to service. However, he said that my car was SAFE to drive. I was completely appalled to hear that. I call back and he reitterates to me about the part not being in- he apologizes for the miss-information I received but ensured me was car was safe to drive. I told him that wasn't the case. I had fuel in front of my house, a distinct smell, and the diagnostic test from Sullivan stating I had a massive leak. He said he would try to get me a rental the next day and seemed very negative about being able to get that done. Thankfully, he did call the next day and said that they got randomly got one part in and my car would be done. Later that day I received a message saying it was. My biggest issue is that I was told my vehicle was safe to drive on a safety recall. A recall issue that was obviously happened to my car. Sullivan's diagnostic report was in the car saying I had a massive fuel leak. I'm glad my car is fixed but thought the whole situation could of been handled better. More