Jannell Ford of Hanover

My first visit to JANNELL FORD Sales person was very helpful, friendly & knowledgeable. No pressure. Deliver car to my residence. Showroom very clean. Answered all my questions.I c Sales person was very helpful, friendly & knowledgeable. No pressure. Deliver car to my residence. Showroom very clean. Answered all my questions.I can refer to friends & family. More

New car Great experience no pressure lot of choices and colors friendly employees very clean showroom answered all my questions I had about the different mode Great experience no pressure lot of choices and colors friendly employees very clean showroom answered all my questions I had about the different models and the salesman show me how to use all the different features in my new car More

Comfortable and friendly very friendly with nothing shady, they were there to help you and give you a good deal. I was a brand new buyer and got a great rate quickly very friendly with nothing shady, they were there to help you and give you a good deal. I was a brand new buyer and got a great rate quickly More

Got my new wheels at a fair price I have to say the staff here is awesome. I found the car I wanted through the Ford web site, but it wasn't local. The first dealer I called claims to I have to say the staff here is awesome. I found the car I wanted through the Ford web site, but it wasn't local. The first dealer I called claims to be the biggest in the area and said they could get whatever I wanted. I spend time driving up to Quincy to talk some more, and even I took a test ride. I told them I found the car I wanted and could they get it? They said they don't trade with other dealers, but were more than willing to order me oneI was concerned with being close to the end of the model year and the time it could take to arrive. I passed, by the way their name rhymes with jerk. The following week I ended up making an appointment on a Wednesday with the dealer who had the car I wanted, but really wasn't looking forward to the long ride. The morning of the appointment I visited TrueCar, just to see what kind of deal I might be able to make. Within 30min or so of logging off, Janice Loud of Jannell Ford called. I returned her call and I explained what was going on. She said they would be willing to travel to get the car I wanted. So I canceled the appointment and told Janice I would be there shortly. I got to the dealership with my Dad a short time later. While I value his opinion, he was really just along for the ride. Once we got there, Janice introduced me to Tony Maggio. Tony took the time to ask many questions about what I wanted. It helped that I had printed the window sticker of the car I wanted, so he knew exactly what I was looking for, a 2017 Escape Titanium in Canyon Ridge with a black interior, and all the bells and whistles. Tony said he would take us out for a ride and explain all of the functions of the Escape Titanium I was interested in. Tony took us out to the Escapes, right away my Dad thought it was better looking that the RAV4 we looked at two weeks earlier. Unfortunately, there wasn't an exact match for the Escape I wanted with all the options I was looking for, he asked if I minded taking out more than one just to try out everything. I said no problem. Once we got back from trying all the features of both cars, we had my trade evaluated as we discussed the price and my plans for paying for the new car. This whole time we talked, others were arranging to get me my exact vehicle. We reached a deal in short time for the exact price I wanted. No pressure, or hard sell from start to finish. We arranged to have the car ready for pick up on Friday afternoon. On Friday morning, Tony called and said the car was there and being prepped. I got to Jannell around 4:30 and found Tony. He gave me the tour of the dealership and introduced me to several people who worked there that were there to help with any issue that may arise. After, he took me to a gentleman who was helping in the finance office, I just can't remember his name but he was very friendly. He took the time to explain everything too. Once I was happy with everything, we dotted all the "i"s and crossed all the "t"s. Again, no pressure. Once done we found Tony and we went over the car and did a visual inspection both inside and out. Tony also took the time to go over every feature again, both inside and out. Once done he helped me set up the FordPass app for my iPhone and also explained about the Sync workshop they have on the the first Saturday of every month. This was the first time in twenty years I decided to buy a new car as opposed to buying used. I went into this after doing a lot of research into what was out there. I found the whole experience with Ford and the folks at Jannell Ford of Hanover to be very pleasant. Tony didn't try for a hard sell and took the time to really be one on one. He wanted to be sure I was comfortable with the Escape and what it had to offer. I would recommend Jannell Ford of Hanover, Tony Maggio, Janice Loud, and the whole staff to all of my friends and family. After showing the car to one of my co-workers, it turns out she got her Escape from Jannell Ford of Hanover too, and it turns out the guy who live's next door to my parents got his F150 from there too. Not sure if anyone is gonna see it or not, but there is a place to rate stars in several categories. I gave 5 stars across the board based on how great a job the sales staff did on working on this deal. More

Finally bought a Ford Mike and Ed were great to work with. I knew what I wanted and they found it for me. They were fun and easy to talk to about the entire process. The Mike and Ed were great to work with. I knew what I wanted and they found it for me. They were fun and easy to talk to about the entire process. The Business Manager, unfortunately not as great.Held papers at a distance, could not explain line items on agreement and did not turn monitor to show what was being signed for. Left feeling as though I had been scammed somehow. The GM, Bill Roderick responded quickly to my disappointment and answered all my questions. Which is all anybody wants when they make a big purchase. I would definitely work with Mike, Eddie and Bill again. More

STAY AWARE FROM THIS DEALERSHIP! Simply Run, Walk, or Crawl Part 2 of my review from last year's nightmare at Jannell. STAY AWARE FROM THIS DEALERSHIP! Simply Run, Walk, or even Crawl. Anything but drive one Part 2 of my review from last year's nightmare at Jannell. STAY AWARE FROM THIS DEALERSHIP! Simply Run, Walk, or even Crawl. Anything but drive one of their cars. I need to update my previous review as they've continued to sink to new lows. (We had to involve Attorneys and now, we need to file harassment reports with the police against their Service Manager Shawn Hillegrass and General Manager Bill Roderick.) After the original vehicle failure, we had a 2nd complete vehicle failure. They can see the codes, they can see the problems, however, they can't figure out the problem. Or how to fix it. You may think, "Wow, multiple serious vehicle failures in a year. And they can't fix the problem. This is a simple exchange of a defective vehicle." Maybe with another dealership. Not Jannell or Ford. Jannell adamantly refused any reasonable option. Jannell's solutions were: 1. Us TRADING in our vehicle, spending more money, and buying a new vehicle from them. (As I understood it from Bill, so they could sell it to another person as Certified Pre-Owned.) 2. Taking back our vehicle, unfixed, and unsafe. Endangering the lives of the driver, passengers, and everyone else on the road. 2 Notable Quotes from Jannell and Ford: (I have more.) - "Complete Brake System Failure is a minor issue and not covered by Warranty." - (In an Angry Voice) "WHAT DO YOU WANT US TO FIX? YOU TELL ME WHAT TO REPLACE TO FIX YOUR VEHICLE?!" (Why am I supposed to know how to fix a Ford vehicle? It's the reason I bought their warranty that is prominently displayed on every single advertisement.) We had to retain an Attorney. And now are forced to pursue litigation under MA Lemon Laws. The most galling part is their continued harassment of us. Once attorneys are hired, each party speaks through their respective attorneys. There is no direct communication. Bill and Shawn are fully aware of this. Yet, multiple times, they have bypassed their own attorneys and contacted us directly, sending us harassing emails and phone calls ignoring the laws/protocols on manners such as this. - We, now, need to file police reports to stop their harassments. I've been continually shocked by their actions and complete lack of conscience, basic decency, or professionalism. When dealing with Jannell, Bill, or Shawn to buy a Ford, you are taking your life into your own hands. (I mean that quite literally as "Complete Brake System Failure is a minor issue.") More

SERVICE GREAT SERVICE THANKS SHAON AND DAVE FOR ASSISTING WITH YOUR VALET SERVICE YOU MADE THE WHOLE PROCESS VERY EASY (AS YOU ALWAYS DO). KEEP UP THE GREAT GREAT SERVICE THANKS SHAON AND DAVE FOR ASSISTING WITH YOUR VALET SERVICE YOU MADE THE WHOLE PROCESS VERY EASY (AS YOU ALWAYS DO). KEEP UP THE GREAT WORK!! More

Awesome Very helpful very respectful. Great service . Great sales rep not to pushy felt very comfortable. Explained all details of the vehicle. Would recommen Very helpful very respectful. Great service . Great sales rep not to pushy felt very comfortable. Explained all details of the vehicle. Would recommend this dealer to all our friends. More

A Fun WAy t0 Buy a FoRd ! I was not ever ever going to buy a Ford again! However, after my day at Jannell Ford with the team I had working with me I was willing to buy another I was not ever ever going to buy a Ford again! However, after my day at Jannell Ford with the team I had working with me I was willing to buy another Ford Focus, A Hatchback: Which is really what I wanted. The tactics of the team were quite clever, in a way that worked for me and did not make me feel trapped. I always wanted to buy an American car, For me, the Jannell team and my Focus is as close to an American car as I want to have. Thank You. More

2017 Ford Escape I wasn't sure if I wanted to purchase new or used. Janice Loud was my initial contact at Janell and was very patient and understanding. Once I decid I wasn't sure if I wanted to purchase new or used. Janice Loud was my initial contact at Janell and was very patient and understanding. Once I decided it was time to make the purchase, Mark Suppa only showed me both used and new vehicles that had the features I was interested in. Once I decided on the new vehicle purchase, he checked on available rebates and discounts. He also took the time to show me how operate the new technology that came the vehicle. More