Jannell Ford of Hanover

I was looking for a F150 and Bill Pellagrini was very helpful and knowledgeable on Ford trucks. Bill made the purchase process less painful and he was a pleasure to work with. I would definitely work w helpful and knowledgeable on Ford trucks. Bill made the purchase process less painful and he was a pleasure to work with. I would definitely work with Bill again on my next purchase. Thanks Bill. More

the sales associate was friendly; let you look at and test drive the car quickly; fully explained car options, answered all questions throughly, no pressure sale. test drive the car quickly; fully explained car options, answered all questions throughly, no pressure sale. More

While visiting my Mother for a few days, we took a "sight seeing only trip" that started (and ended) with viewing used cars at Jannell Ford in Hanover, MA. This trip was supposed to be just to begin t "sight seeing only trip" that started (and ended) with viewing used cars at Jannell Ford in Hanover, MA. This trip was supposed to be just to begin the process of looking at used SUVS for a future purchase in 6 months to a year. Tom Deiana at Jannell Ford, was absolutely wonderful and greeted us and treated us like we were his one and only concern and Customer. I was upfront with Tom, that I was only there looking and was looking for a very low monthly car payment for an SUV. I was a current Jannell Ford Customer, trading in a 2007 Ford Taurus that I had purchased from them used. I moved to NH in January, and felt I needed to trade up to an SUV with 4WD for the NH winters. Everyone I came in contact with or spoke to at the dealership, was exceptional at Jannell Ford! Of course, I ended up test driving a 2008 Ford Escape that drove like a dream (and even had my sunroof!) and left there putting down a $500 hold deposit. The next day I took the plunge and purchased the vehicle. Tom ensured it was detailed for me before pickup (and stayed a few minutes late after closing as we finished up the process) and ensured it was Ford Certified. He answered all of my many questions and concerns and was extremely friendly and professional throughout the entire process. Kathy Mulvehill, in the financing department ,was wonderful with explaining additional information concerning an extended warranty and the GAP insurance (both of which I ended up purchasing and financing). I will recommend all my friends and family to go to Jannell Ford (and especially to work with Tom Deiana if they are puchasing a new or used vehicle). Personally, I will be reaching out to Tom and Jannell when I am ready to buy my next vehicle in three to five years. SENSATIONAL CUSTOMER SERVICE! More

Everyone was very helpful and informative about the work that needed to be done on my vehicle, and the work was done quickly, thoroughly, and at a reasonable cost. Highly recommend! that needed to be done on my vehicle, and the work was done quickly, thoroughly, and at a reasonable cost. Highly recommend! More

Jannell Ford went above and beyond what is expected of a car dealership. Their professionalism and commitment to me as a customer was much appreciated. I was treated with respect and kindness, all my questi car dealership. Their professionalism and commitment to me as a customer was much appreciated. I was treated with respect and kindness, all my questions were answered, I was dealt with in an efficient and prompt manner, and I absolutely love my new car! Ed and Bob guided me through the car buying process with ease. Their years of experience show in how they treat their customers. I have bought from Bob in the past and will continue to do so. The service department there is friendly, accommodating and always greet me with a smile. At Jannell Ford, I am not just a number, I am a customer with a name and I am happy to recommend this fine team of helpful and capable folks to anyone. More

The Sales and Service departments are a few steps above The Sales and Service departments are a few steps above any that I have dealt with. Andrew Gill was quick to respond to a requested change in our se The Sales and Service departments are a few steps above any that I have dealt with. Andrew Gill was quick to respond to a requested change in our service appointement and reminded me what needs to be done on the next service. More

Andrew was very friendly, and was helpful in getting my vehicle fixed on a timely basis. He was even willing to stay later in order to allow me to pickup the vehicle today as opposed to tomorrow. The price vehicle fixed on a timely basis. He was even willing to stay later in order to allow me to pickup the vehicle today as opposed to tomorrow. The price was fair considering the extend of the damage, and he told me about the 12 month/ 12,000 mile warranty on the repair. More

Just left the showroom after signing my paperwork for the easiest car purchase! Jack, Eddie, and Joanne were excellent and easy to work with. They patiently answered all of my questions and moved the proce easiest car purchase! Jack, Eddie, and Joanne were excellent and easy to work with. They patiently answered all of my questions and moved the process along quickly (but I never felt rushed). I look forward to a long relationship with Jannell and will recommend Jack to anyone looking to buy a car. More

The entire was pleasant and helpful the mechanic called to let me know of any problems and/or progress of the complete repair of my vehicle I would highly recommend this dealership for all repairs Thanks to let me know of any problems and/or progress of the complete repair of my vehicle I would highly recommend this dealership for all repairs Thanks to all the staff of Janell Ford More

I found Andrew Gill to be an extremely pleasant and agreeable representative for the dealership. He was knowledgeable, efficient and hospitable in his dealings with the issue ( a recall for Mercury Sab agreeable representative for the dealership. He was knowledgeable, efficient and hospitable in his dealings with the issue ( a recall for Mercury Sable - speed control cable ). More