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Jenkins Kia of Gainesville

Gainesville, FL

4.5
547 Reviews
Jenkins Kia of Gainesville is here to help you throughout the car-buying and -servicing process. Visit our Kia dealership in Gainesville, FL, to lease new Kia, buy a used car or for Kia service!
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2810 N Main St

Gainesville, FL

32609

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Showing 547 reviews

August 06, 2026

Our Kia engine failed due to a known factory issue. We had done all recalls and meticulously serviced the car at this dealer. It was just a few miles over the extended warranty period, from the engine More

by kate
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
Aug 15, 2026 -

Jenkins Kia of Gainesville responded

We’re very sorry to hear about your experience and understand how frustrating this situation must have been, especially given the circumstances surrounding your vehicle and your history of servicing with us. We never want a customer to feel that they were treated unfairly or that their loyalty wasn’t appreciated. We’d truly appreciate the opportunity to speak with you directly, review what happened, and better understand your concerns regarding the charges and your visit. Please give us a call at 352-371-5801 so we can discuss this with you and see how we can help. We value your business and sincerely apologize that your experience left you feeling this way.

Aug 15, 2026 -

kate responded

To clarify our complaint: The engine seized while on the highway, while out of town. It was a dangerous situation. We had the vehicle was towed back to our mechanic where we live. He did an actual investigation, which included finding pieces of metal in the engine oil. He charged us NOTHING for his work, based on our circumstances. So, we had it towed to Jenkins Kia, in another town, for a repair estimate. The Jenkins invoice states "customer states the vehicle will not start." NOT TRUE- the vehicle started fine- the engine seized WHILE DRIVING on the highway. The invoice states: "01-CONFIRMED SEIZED ENGINE CONDITION UPON ARRIVAL, REPLACEMENT ENGINE NEEDED... Customer declined suggested service (for engine replacement)". Labor: $209.99, Misc. Charges: $14.70, Sales Tax: $15.80. Total: $240.49. When the tow truck arrived at Jenkins Kia to have it towed to the junkyard, we were handed the bill for $240.49 for their "service". That's after we had to spend a total of $500 to have the vehicle towed twice. I still just can't believe how we were taken advantage of. I will call the number, but I want you to understand that the only thing that will fix this is a full refund for the $240.49, which would be minimally fair, and would make this complaint go away.

July 02, 2026

Wonderful experience with Jenkins Kia. Sales person was truly fantastic with my situation as my trade in was no longer reliable and I was in need of a replacement. They worked well with th More

by garyburk1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Underwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

Jenkins Kia of Gainesville responded

Thank you for sharing your experience with Jenkins Kia of Gainesville. We're glad our team could assist you with your trade-in and vehicle purchase. We appreciate your feedback.

June 01, 2026

Asher was great! Helpful, understanding, and knowledgeable. Got the price we wanted on the car we chose. Would highly recommend. More

by mweiss24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Symonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asher Coyle
Jun 02, 2026 -

Jenkins Kia of Gainesville responded

Thank you for recommending Jenkins Kia of Gainesville. We appreciate your feedback about our team. We're glad you found the right car at the price you wanted.

May 29, 2026

All of the staff were friendly and very helpful in making our purchase possible. Thank you! More

by Richard and Ramona Mount
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Symonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2026 -

Jenkins Kia of Gainesville responded

Thank you for your feedback. We appreciate your kind words about our team. Jenkins Kia of Gainesville is glad to assist you.

May 21, 2026

Alex was awesome to work with and so polite. What a great person was on top of everything got everything done very quickly. Brian went the extra mile and he did such a great job so very happy. More

by King444david
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Underwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Carranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobbi-Jo Jacobowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timberlyn Sofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenect Kenect
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2026 -

Jenkins Kia of Gainesville responded

We appreciate your feedback about our team members. Glad to hear you had a positive experience with Jenkins Kia of Gainesville. Thank you for sharing.

April 29, 2026

Christine is the very best! At first my experience with the sales part of the car was good but then there ended up being some issues with the car after everything was done. The More

by alexis_sealey
Recommend Dealer
Yes
Employees Worked With
Christine Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2026 -

Jenkins Kia of Gainesville responded

Thank you for sharing your experience. We’re glad our team was able to assist you and improve your visit. We appreciate your feedback about Jenkins Kia of Gainesville.

April 17, 2026

Our salesman Asher was great always kept you informed. Richard was willing to negotiate price and Noah on he day off deliver the car for us they all were professional courteous and very friendly would def More

by bbmom57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asher-Noah
April 12, 2026

Top notch. Very professional manager. Very knowledgeable, helpful, friendly. Is great at putting customers at ease. More

by debileefl
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole.
April 11, 2026

Absolutely amazing highly recommend to anyone. Christina Garcia was very helpful. 10/10 experience yes More

by daisy.ramos1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2026

Miss Christine Garcia‘s professionalism it’s unquestionably outstanding. Her customer service skills are amazing. She makes sure that all my needs were met. I live in Miami Florida and I do not More

by Ralph G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Carranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Sandstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olga Kilfeather
5.0
This rating includes all reviews, with more weight given to recent reviews.
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