Jenkins Kia of Gainesville

First thing when I arrived l was greeted with a friendly smile , that was a plus. I think the service guy name Kurt, he was very polite and professional kept me informed about what was going on with my car. smile , that was a plus. I think the service guy name Kurt, he was very polite and professional kept me informed about what was going on with my car. More

Good service. Olga was very atemptive and explain to me the process. The waiting time was descent and the space comfortable. Olga was very atemptive and explain to me the process. The waiting time was descent and the space comfortable. More

This was my second time at Jenkins Kia, and in comparison to my first time I felt the customer service was subpar (excluding Olga). At my first visit when I pulled up to the service station I was acknowledge to my first time I felt the customer service was subpar (excluding Olga). At my first visit when I pulled up to the service station I was acknowledged quickly and someone collected information about my car and my problem. This time I felt like no one in uniform would even look my direction so I entered the building and Olga was so nice and took care of me from there. She listened to me and made sure my car was being serviced. I sat in the secondary waiting room and saw employees smoking outside, water was dripping from the stained ceiling, and also saw an employee run in crying to be comforted by her boss. I could hear their entire conversation about how the employee was being yelled at by a customer and recorded. After her manager comforted her the employee remained in the waiting room and called others to explain how panicked she was due to her previous encounter. I thought maybe she would leave since I was sitting right there but she did not mind my presence at all. When the only thing you have to do is wait it’s amazing all the things you suddenly see. Overall I waited about 3 hours my problem with my car couldn’t be diagnosed and I was told to return if it happens again for a second diagnostic, I will return but only because of Olga. More

Great people and service Olga and Kurt are always very helpful and happy to help helpful and happy to help More

Exceptional customer service from the service department. I was able to get in and out for recall work was estimated about three hours, but was offered a courtesy vehicle. Reps went above and beyond getting I was able to get in and out for recall work was estimated about three hours, but was offered a courtesy vehicle. Reps went above and beyond getting everything taken care of for me. More

Exceptional customer service reps. Reps went above and beyond getting me in and out for recall work. Was estimated about 3 hours but was offered a courtesy vehicle while they were work Reps went above and beyond getting me in and out for recall work. Was estimated about 3 hours but was offered a courtesy vehicle while they were working on mine! Smoothest service appointment hands down! More

Initial encounter with Olga was not good. Also my car say daytime light out and it just got serviced and that’s wasn’t on my things that needed to be done. My car also had a recall that was n Also my car say daytime light out and it just got serviced and that’s wasn’t on my things that needed to be done. My car also had a recall that was not brought to my attention during my last visit. More

Christina and Olga have gone above and beyond for us. We appreciate them so much. We appreciate them so much. More

I recently had the pleasure of purchasing a brand new Kia Rio from Jenkins Kia, and I can confidently say that the entire experience exceeded my expectations. From the moment I stepped onto the dealership lo Rio from Jenkins Kia, and I can confidently say that the entire experience exceeded my expectations. From the moment I stepped onto the dealership lot to the signing of papers, Jenkins Kia truly impressed me with their exceptional service and dedication to customer satisfaction. Upon arrival at the dealership, I was warmly greeted by the friendly staff, who immediately made my family feel at ease. They took the time to understand our needs. The buying process itself was smooth and transparent. There were no hidden fees or surprises, and the team at Jenkins Kia patiently walked me through each step, making sure I felt comfortable and well-informed throughout. Their professionalism and commitment to providing a hassle-free experience truly stood out. What truly sets Jenkins Kia apart is their dedication to customer satisfaction. This is the 2nd vehicle we have purchased from Jenkins Kia of Gainesville in the past 2 years. More

I recently moved to Gainesville and had a great experience here at Jenkins Kia Gainesville. I was in and out really quick and Christine was amazing. Would highly recommend! experience here at Jenkins Kia Gainesville. I was in and out really quick and Christine was amazing. Would highly recommend! More