Jenkins Kia of Ocala

Consultant was helpful, answered all questions, and concerns. Sales consultant explained vehicle features and demonstrated how to use them. Dealership clean, comfortable, with friendly staff. concerns. Sales consultant explained vehicle features and demonstrated how to use them. Dealership clean, comfortable, with friendly staff. More

My customer service rep was very nice and you had a nice cappuccino machine available for customers. cappuccino machine available for customers. More

Joshua was very helpful every step of the way in our purchase of our new KIA… purchase of our new KIA… More

The service department is excellent…most notable is their customer and timely service. Great job Brian Purdy! customer and timely service. Great job Brian Purdy! More

Ease of scheduling is good although using the app to schedule does not give you in detail what all will be done during the appointment. Very good communication by staff. :) schedule does not give you in detail what all will be done during the appointment. Very good communication by staff. :) More

Great employees The car I bought the interior lights come on when in in a turn What should I do to fix that love you guys!!! come on when in in a turn What should I do to fix that love you guys!!! More

wonderful service no pressure to buy went above and beyond to meet our needs/wants beyond to meet our needs/wants More

Special thanks to Sean who was fantastic help us to buy a 2026 Kia SUV for my son. What a great young man, never pressure us, it went smooth and got a great deal. He was very respectful and knowledgeable 2026 Kia SUV for my son. What a great young man, never pressure us, it went smooth and got a great deal. He was very respectful and knowledgeable of every feature of the car and explained to us and offered his services if we needed anything. Kia should be proud of having him in staff, I will recommend him to my friends and looking forward to do business with Sean again. Sean thanks a lot from Nancy and Brandon Gielow we appreciated your services. More

Both Brian 9/9 and Stacy 9/11 were very friendly and helpful during my visits helpful during my visits More

My vehicle was dropped off on 9/1/2025 due to putting me down. I had it towed and received a call the following day to get an idea of what the issue is. After a couple of days and no communication regarding down. I had it towed and received a call the following day to get an idea of what the issue is. After a couple of days and no communication regarding an update or diagnosis, I reached out myself. I left a message for someone to return my call, towards the end of the day I called again as my call was not returned only to be advised that the individual assigned to assist me has left for the day. I called in again on 9/5/2025 to discuss the issue only to be advised my car has not been looked at. At this point I asked could we discuss a loaner for the inconvenience and was denied the option for a loaner. Later that day I was sent a text with an update and potential issue along with a request to approve the work order. I then called in to advise I received the text and asked why I was being billed as my car is under warranty. The employee stated he was not aware my vehicle was under warranty and I asked why that was not looked into prior to sending me a bill. The employee stated he will send it over for approval for warranty purposes. I received a text later that evening stating he has not received any updates regarding the warranty and will not receive one until the following week. Tomorrow will be a week my car has been in the shop and if I had not called in to push the issue, I wonder if my car would have been serviced prior to now. I am extremely disappointed that I have been forced to go without my vehicle for so long with no date insight as to when it will be available. In addition, my vehicle was brought in on 7/25/2025 and I feel it was misdiagnosed and not properly fixed during that time. I am saddened to say I feel I have been mishandled and left to go without transportation and the extreme lack of communication. More