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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
242 Reviews

242 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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March 16, 2017

My Auto Heros I noticed a bubble on my tire this morning and I was at a loss. My first call was to Jeremy Franklin Mitsubishi and when I heard Ryan's voice I knew a More

by LaShan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Jim, and Trish
March 13, 2017

Oil Change I get my Outlander serviced at the dealership because it is easier for them to keep records than me. They send me coupons from time to time to make th More

by ok2ask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cannot remember
February 20, 2017

worth the drive While I had a very positive experience with the sales staff, that happened only once (as in I've only purchased on car). My ongoing positive experien More

by Mike DAHLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Honeycut
February 06, 2017

very professional and fast I got in and out was there for oil change very professional and organized and answer all my questions. That i have had i would recommend you all. More

by Anthony64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
he told me name u forgot believe its mike
December 29, 2016

excellent service My daughters car was involved in a one car accident the insurance company was jerking us around. Things got much better when we started dealing with J More

by Tcarmack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service
November 04, 2016

Oil Change Fantastic service!! It did not take long to have work done I wanted a car wash but it was too late to request I enjoyed using the computers that are s More

by Dthomasw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve
October 28, 2016

Very satified I have been taken my car to Jeremy Franklin for 3 years now and never had a problem. If I did the service manager, Jim Honeycutt always make sure I am More

by reecaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Honeycutt
September 16, 2016

I appreciate what he did for us and he gives good service Sheik Obaya is a good salesmen I would recommend him to someone else he gives good customer service he is the best. I would come back to him for anoth More

by jae1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shiek Obaya
September 08, 2016

Challenges with recall repair work I recently took my 2006 Mitsubishi Lancer ES into Jeremy Franklin Mitsubishi for them to complete recall work on the passenger side airbag. The first More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Long
Nov 10, 2016 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dealer Rater – Robert November 9, 2016 Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on this DealerRater.com review, you did not share that experience. While we appreciate the feedback you’ve provided regarding your experience, we would sincerely welcome the opportunity to address and/or perhaps correct any of the issues regarding your visit should you wish to contact us. It appears many things went array. This is very disappointing to us and we apologize for any inconveniences you may have endured. It is always our intent to make life long customer service relationships. We ask that you please contact us at 816.523.6900. Sincerely, Hector Espinosa

May 14, 2016

No Customer Service Took my car '14 Mirage in to have 3 recalls addressed and decided to have the oil changed while they had it. It has about 75K miles and we already p More

by Mirage_2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
May 28, 2016 -

Jeremy Franklin Mitsubishi of Kansas City responded

"Name: Unknown Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on this DealerRater.com review, the customer did not share that experience. While we appreciate the feedback this customer provided regarding their experience, we would sincerely welcome the opportunity to address and/or perhaps correct any of the issues regarding their visit should the customer wish to contact us. It appears many things went array. This is very disappointing to us and we apologize for any inconveniences this customer may have endured. It is always our intent to make life long customer service relationships. We ask that “Unknown” please contact us at 816.523.6900. Sincerely, Hector Espinosa "

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