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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
229 Reviews
Call Service Center (816) 523-6900

229 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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March 22, 2025

It was a great experience! I would recommend someone else to buy from there. Thanks More

by notprovided
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Notprovided, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you for your wonderful review! We're so glad you had a great experience, and we truly appreciate your recommendation. It means a lot to us! If you ever need anything in the future, we’re here to help. Enjoy your new vehicle! Thank you, and have a fantastic day!

March 22, 2025

This great experience first time going to the dealership and I thank you very much 😁 More

by MCGREWDONALD9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mcgrewdonald9, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you for your kind words! We're so glad to hear that you had a great experience on your first visit to our dealership. It was our pleasure to assist you, and we truly appreciate you choosing us. If you ever need anything, we’re here for you. Enjoy your new vehicle! 😁🚗🎉

March 22, 2025

OK, service. Service was OK, had no problems. Did all change that's it? Okay. More

by martintrimble588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Martintrimble588, thank you; we appreciate your feedback! We’re glad to hear that your service visit went smoothly. If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know. We appreciate your business and look forward to serving you again! 🚗🔧

March 15, 2025

The service team is second to none ! Very through and professional with competitive pricing . Greg and team do great work. We’ll be back ! More

by mitchellelvis9110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service is fantastic to work with.
Report | Print
Mar 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mitchellelvis9110, we really appreciate your feedback! Thank you for your fantastic review! We're thrilled to hear that Greg and our service team provided top-notch, thorough, and professional service at competitive pricing. We truly appreciate your trust in us and look forward to seeing you again in the future. Safe travels!

March 15, 2025

First Schedule visit per text unsuccessful didnt happen. spoke with service management second visit prompt visit More

by none23
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

None23, we really appreciate your feedback! We apologize for the inconvenience with your initial scheduled visit, but we’re glad our service management team was able to assist and ensure a prompt visit the second time. We appreciate your patience and the opportunity to make things right. If you ever need anything, we're here to help!

March 13, 2025

When I first purchased my car, the cigarette lighter wasn’t working, so I recently changed it out and then my radio stopped working. Mitsubishi dealership told me I needed a new radio that was not the c More

by amandahall12.18.15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Service department
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Mar 17, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Amanda Hall, we truly appreciate your honest feedback and want to sincerely apologize for the frustration you've experienced. While we're glad to hear that Jacob provided excellent customer service and helped you get into a vehicle, we regret that your experience with the fuse and radio issue did not meet expectations. Your concerns are valid, and we understand how frustrating it must have been to go through multiple steps to get the correct diagnosis. Please know that we take this seriously and would love the opportunity to make things right. If there’s anything we can do to address this situation further, please reach out to us directly—we want to ensure you're fully satisfied with your vehicle. Thank you again for your honesty, and we appreciate you giving us the chance to improve.

March 02, 2025

Fantastic Car Buying Experience – 2 Cars, $0 Down! We had an amazing experience at at jeremy Franklin! With our growing family, we needed reliable vehicles, and the team made the process smooth, st More

by mkjgallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Mkjgallegos, we are very happy to have provided you with such a positive experience! Thank you for sharing your amazing experience at Jeremy Franklin Automotive! We’re thrilled to hear that Mr.Pillman and our team made the process smooth, stress-free, and enjoyable for you. Helping growing families find reliable vehicles is what we love to do, and we’re so glad we could get you into two perfect cars with $0 down! Your recommendation means the world to us, and we truly appreciate your trust. If you ever need anything, we’re here for you—enjoy your new rides!

February 11, 2025

Although you have to pay the higher rate going to a dealer… I am familiar with the dealership so that’s why I keep going back. I’ve been happy with the services so far thank you. More

by rhonda646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rhonda646, we are glad we could help! Thank you for your continued trust and loyalty! We understand that dealership pricing can sometimes be higher, but we’re committed to providing top-quality service and a great customer experience every time you visit. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know!

February 11, 2025

I scheduled a 30,000 mile service for $400 on the website. When I arrived they said it was a glitch and that it would be $1200. I was upset. I asked for the manager. Never saw them. I asked them spec More

by fiveyeagers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the service man’s name
Report | Print
Feb 20, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Fiveyeagers, we regret to hear that you had this experience with us. We sincerely apologize for any confusion regarding the pricing of your 30,000-mile service. Our goal is always to provide transparent and accurate information, and we regret that a pricing error on our website caused frustration. We understand how important it is to have clear expectations when servicing your vehicle. Regarding your request to speak with a manager, we strive to address all concerns promptly, and we regret that you did not receive the level of communication you expected. Please know that customer satisfaction is our priority, and we would love the opportunity to make this right. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us directly. We appreciate your feedback and the opportunity to improve our service!

February 04, 2025

The service team was friendly and got us in and out in 30 minutes. I would definitely recommend them for all you car needs. More

by misseshim247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Misseshim247, we're glad you had such a wonderful experience with us! Thank you for your great review! We're happy to hear that our service team provided you with a friendly and efficient experience. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Safe travels!

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