Jerry Ulm Chrysler Dodge Jeep Ram

2018 Dodge Ram 1500 Rebel On July 27, the back of my truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck to entry level, reset it and then raised it back up to third position. This happened several times. I called Jerry Ulm Chrysler Dodge Jeep Ram (2966 N Dale Mabry Hwy, Tampa, FL 33607) to get an appointment for my truck to be serviced. My appointment was scheduled for July 28 at 10:30am. On 7/28/2023, I brought the truck there at 9:30am and gave my keys to Jeff Slone, my service advisor. I requested he keep me updated on the status, as this is my primary work truck. He tagged it with ***** ticket on the key. Later that day, at 4:38pm, I called Jeff to check on the status of the truck. With no answer, I left a voice mail. I called again at 5:55pm and was put through to Jeff’s phone and I left another voicemail. On 7/29/2023, I received a text that the vehicle still had not made it to the Tech and it probably wouldn’t until Monday. I let Jeff know the RAM is my primary vehicle and being down a vehicle and having to use my wife’s Dodge Durango for this long was unacceptable. Obviously, there was no contact on 7/30/2023 since the service department was closed. On 7/31/2023, I called several times and left voicemails with no response. On 8/1/2023, since I was not reaching anyone by calling, I sent a text at 9:55am asking for an update. At 10:50am, I received a text reply that it still had not made it to the Tech, but that I would be provided an answer that day. I immediately called and asked to speak to the General Manager and was placed on hold. After 20 minutes, I heard an automated message and was hung up on. After being unable to reach the General Manager and no update on the status of my truck, I texted Jeff at 11:07am that I would be coming to get it. Jeff responded I could come any time before 6:45pm. I arrived at Jerry Ulm Dodge at 5:30pm and was informed they would bring the truck out. After my wife and I waited for over 30 minutes, my truck was finally brought to me with the statement that they couldn’t find it. After a brief discussion that it was lost because the Tech had just started to look at it, I left. I must wonder if the main problem with Jerry Ulm Chrysler Dodge Jeep Ram is with scheduling appointments and taking vehicles that they are not going to even look at it for several days or was it that my vehicle has Mopar Vehicle Protection with lifetime warranty, making it not important. Neither is acceptable. I have owned many Dodge vehicles, including the two newer ones my wife and I currently drive, but this is the first time I have ever had to deal with an unfortunate situation like this. And my truck is still broken. More

Great team all around, from sales to service and finance. Mason was awesome. He helped navigate the deal extremely professionally, and was very knowledgable. Mason was awesome. He helped navigate the deal extremely professionally, and was very knowledgable. More

Brian aka Bug-Z was the most helpful salesman of all time. He was very knowledgeable when came to my vehicle. He knew all the features and explained them in full detail. The test drive was a ton of fun! time. He was very knowledgeable when came to my vehicle. He knew all the features and explained them in full detail. The test drive was a ton of fun! He also has a YouTube channel and I highly suggest subscribing for all the best automotive content. His channel name is ItzYaBoyBugZ. His TikTok is IYBBugZ. His IG is Bug_Z_Siegel. I know all of this because of his extremely cool business card that he gave me. Much love Bug-Z and see you soon friend. More

This is the most easy going dealer that I have ever felt with , no pressure and if there is just say no they get it ! with , no pressure and if there is just say no they get it ! More

From start to finish my salesman Derrick Matilda was awesome. Got the deal was promised at beginning without any surprises in finance awesome. Got the deal was promised at beginning without any surprises in finance More

This is the second Jeep vehicle I've bought from Jerry Ulm and have been completely satisfied both times. Ulm and have been completely satisfied both times. More

Excellent service. These men worked exceptionally to get me the best deal and to make sure I was satisfied. Would work with them again! These men worked exceptionally to get me the best deal and to make sure I was satisfied. Would work with them again! More

The process went smooth as could be and I’m extremely happy with my purchase. happy with my purchase. More

Es un dealer muy irresponsable no hacen bien su trabajo te entregas el auto y despues se Dan cuenta que los documentos estan mal ...un desastre estoy muy decepcionada te entregas el auto y despues se Dan cuenta que los documentos estan mal ...un desastre estoy muy decepcionada More

I was greeted promptly when I came inside the door. My rep was professional and well-versed in the vehicle. He found me a vehicle that I could afford which was exactly what I wanted. The closing proces My rep was professional and well-versed in the vehicle. He found me a vehicle that I could afford which was exactly what I wanted. The closing process while it took a few hours was no worse than I've been through at other dealers. I've used Jerry Ulm in the past for service and they were very good then so I'm sure that they will be just as good if not better. All in all it was a very positive experience and I was very glad I went to Jerry Ulm for this vehicle. More