Jerry Ulm Chrysler Dodge Jeep Ram

Awesome service department Everyone was absolutely wonderful (especially Brian) and they took great care of my daughter's jeep and got it back on the road quickly and efficient Everyone was absolutely wonderful (especially Brian) and they took great care of my daughter's jeep and got it back on the road quickly and efficiently. More

Air suspension issue Alex and the tech were great in resolving the issue with my air suspension and keeping me in the loop with the process the entire time. Alex even went Alex and the tech were great in resolving the issue with my air suspension and keeping me in the loop with the process the entire time. Alex even went above and beyond to follow up with me so I knew the status of my vehicle on his days off from work. More

Great They had everything in stock and provided great customer service. Completed everything in a very timely manner. i will be back for my next service. They had everything in stock and provided great customer service. Completed everything in a very timely manner. i will be back for my next service. More

Excellent service, so happy!!! I love this place! Super friendly staff, welcoming environment, and super helpful. They listened to what I was looking for and helped me find exactly I love this place! Super friendly staff, welcoming environment, and super helpful. They listened to what I was looking for and helped me find exactly what I wanted right away. Very professional and I was so thrilled to see how much they cared about my wants and needs/concerns. Will definitely recommend all my friends to come here!! So happy with my purchase and the kindness I received! More

Great customer service Had an issue with my 2014 Jeep Wrangler and stopped by the dealership without an appointment. Tracey was able to get me in and out and enterprise was Had an issue with my 2014 Jeep Wrangler and stopped by the dealership without an appointment. Tracey was able to get me in and out and enterprise was able to provide me a rental while I waited on my Jeep. It was all seamless and I had my Jeep back within a day. More

1996 Dodge 3500 with bad fuel shutoff solinoid Thank you for the professional way you have provide service on my old truck. You all are great! The diesel Technicians were very helpful explaining Thank you for the professional way you have provide service on my old truck. You all are great! The diesel Technicians were very helpful explaining my trucks issues and fixes More

Service Jeep One of the main issues I brought the jeep in has still to be fixed. This is now the second time. I was told the noise can't be duplicated. So very fru One of the main issues I brought the jeep in has still to be fixed. This is now the second time. I was told the noise can't be duplicated. So very frustrating. More

Was very disappointed in the way that things were handled. No communication. Could not find vehicle when we called and accused us of not dropping the vehicle off. Never could find the paper work for the servic No communication. Could not find vehicle when we called and accused us of not dropping the vehicle off. Never could find the paper work for the service. To make up for the lack of communication and the way everything was handled they did do a courtesy oil change which we appreciated. But we have never had this much trouble with a dealership. More

SLOW AND POOR COMMUNICATION I had a 7 AM appointment on Friday. I dropped my car off the night before. I knew what the issue was; it was an alternator problem. I shared that with I had a 7 AM appointment on Friday. I dropped my car off the night before. I knew what the issue was; it was an alternator problem. I shared that with the service professional. The service department had my car from 7 AM on Friday until 6 PM on Friday until I received a diagnosis. I know that service departments can get busy. It was not the busyness that bothered me. It was a lack of communication. I followed up with three telephone calls and a number of text messages to the text message provided to me by the service technician. I did not hear back. It was like pulling teeth to get a response or any information. It was as if there were too many cars and not enough service technicians and customer service representatives. It was not the way that bothered me, it was the lack of communication and lack of information. I will give the service department another chance, but, if I have another experience like this one, I will begin taking my service business to another location. This service department did not used to be like this prior to the sale of a dealership. When this dealership is owned by Jerry Ulm, I felt like I was treated like a member of their family, and there was a real attention to detail and focus communication. Since the dealership has been sold, much of that has changed. If this dealership is going to continue to enjoy the positive reputation and business built by his prior owner, it needs to emulate how the dealership used to be run, and make significant strides toward improving customer service. More

Great Service-Always! Alex and the team are by far the best in the Tampa area. Their knowledge of service and product is incredible. They always know what needs to be done Alex and the team are by far the best in the Tampa area. Their knowledge of service and product is incredible. They always know what needs to be done and provide professional recommendations to keep our Jeeps running at their best. More