Jerry Ulm Chrysler Dodge Jeep Ram

Fantastic We had a great experience they kept us well informed during the whole process. They were able to meet us in the middle on with our finances. We had a great experience they kept us well informed during the whole process. They were able to meet us in the middle on with our finances. More

Knowledgeable staff Good experience with salesman & finance manager. The process of trading in my car was smooth. I will recommend to friends and family. All my questio Good experience with salesman & finance manager. The process of trading in my car was smooth. I will recommend to friends and family. All my questions were answered. More

Quick salewith minimal issues My salesman was exceptional and courteous. Minor issues with financing. I didn't get the rate I wanted for the term I wanted and the process took clos My salesman was exceptional and courteous. Minor issues with financing. I didn't get the rate I wanted for the term I wanted and the process took close to 4 hours. The car however exceeds my expectations and has all the features I wanted .I could not be more pleased with the cars performance. More

Awesome customer service Everyone was very friendly and helpful. They were not pushy and answered any questions I had. Vince was awesome at trying to locate exactly what I wan Everyone was very friendly and helpful. They were not pushy and answered any questions I had. Vince was awesome at trying to locate exactly what I wanted and was patient when I changed my mind. More

New Jeep Everyone was very nice and helpful all so listened to what we said we were vary happy and pleased with Juan the salesman he told me a lot about the Je Everyone was very nice and helpful all so listened to what we said we were vary happy and pleased with Juan the salesman he told me a lot about the Jeep he was very good at his job would recommend your dealership to family and friends thank you all for a good experience More

Fun experience . Wasn’t really looking to get a car that day But with the deal they had for me I couldn’t say no. . Wasn’t really looking to get a car that day But with the deal they had for me I couldn’t say no. More

Honest up front negotiation Mr. Doddles provided a pleasent sales experience I would definately recommend family or friends to this dealership. Looking forward to visiting for Mr. Doddles provided a pleasent sales experience I would definately recommend family or friends to this dealership. Looking forward to visiting for service and any future purchases. More

Happiest Purchase EVER! Soony was the absolute best! He was so laid back and knew not to waste time. Was great at finding what I wanted. Worked hard to get what we wanted app Soony was the absolute best! He was so laid back and knew not to waste time. Was great at finding what I wanted. Worked hard to get what we wanted approved. I am over the moon that he was able to make my dream of becoming a Jeep owner come true!!! I will never forget this experience!!!! More

Started Out Rough, but Demontric Saved the Day If you are going to buy a car at Jerry Ulm, buy it from Demontric Doddles. He was polite, quick, efficient and very nice to our kids. He tried really If you are going to buy a car at Jerry Ulm, buy it from Demontric Doddles. He was polite, quick, efficient and very nice to our kids. He tried really hard to right a situation that wasn't so pleasant to begin with. I would definitely do business with him again. More

Working a deal & getting a manager's handshake means nothing If you were able to give less than a star, I would. Please keep in mind while reading this that CUSTOMER LOYALTY & A MANAGER'S HANDSHAKE MEAN NOTHING If you were able to give less than a star, I would. Please keep in mind while reading this that CUSTOMER LOYALTY & A MANAGER'S HANDSHAKE MEAN NOTHING HERE because I have previously purchased a Dodge Ram here and had the handshake of a manager on the deal for my next Ram purchase from this dealership, when IT ALL WENT SOUTH. The absolute disregard for loyalty and disrespect of a returning customer (or customer at all for that matter) that I experienced was appalling and I hope to share this with possible future buyers to AVOID THIS DEALERSHIP! I'd like to begin with the good because too many people find the time to complain and not compliment.I drove from Sarasota for over 2 hours to this dealership with exactly 1 truck in mind. I spoke with a very nice and helpful used car salesman named Manny Melvin numerous times on the drive. He met me at the door upon my arrival and immediately showed me the truck I came for and tried to show me another that was very similar, but it had sold. I looked over, questioned and test drove the truck I wanted and was ready to purchase. The truck was not in as great of shape as I had hoped and really could have been cleaned up during the 2 hours they knew I was driving to see it- but oh well- I still wanted it. (This is where the positive ends and the WORST DISPLAY OF POOR BUSINESS ETHICS BEGINS) We worked out a deal on the price and a manager named Mike Gero came over to close the deal. He tried repeatedly to raise the price some but after repeatedly explaining that I was at the max I could spend, he shook my hand and we agreed on an as-is deal. I had just finished counting out 14 thousand dollars in cash on their desk and handing over a bank check for the remaining balance, while they were getting the other set of keys and getting ready to wash it for me to take home, when....another manager approaches us as angry and rude as someone could be at a bar, never mind we are at a dealership (come to find out he was a different manager named LARRY BURTON), while shouting- "No, No! We are not going through with this the deal is off/over! I am selling this on Monday for more money!" I was dumbfounded. He refused to consider what had already transpired and could care less that this deal was done and there was even a hand-shake to seal the deal. I asked if he was kidding- I was waiting for someone to jump out and say I was on candid camera! Point in fact, STAY AWAY FROM THIS DEALERSHIP UNTIL THEY HAVE DISPOSED OF PEOPLE LIKE LARRY BURTON WHO COULD CARE LESS ABOUT THE CUSTOMER, LOYALTY, OR NEGATIVE FEEDBACK! I apologize for the long review but thought it needed to be known, plus I am a teacher and promised Mr. Burton I would type a well-written grammatically correct NEGATIVE REVIEW for how poorly he had treated me and my family during our visit to Jerry Ulm Dodge. So here it is! I hope some of you find this useful when choosing your next dealership to purchase a vehicle. There are too many Dodge dealerships around for Jerry Ulm to treat customers like this anymore. Happy Easter! More