Jerry's Toyota

I brought my Toyota in for warranty paint work. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. Additionally, the car came in with a rear cargo cover, but it too was missing when I picked the car up. That will cost hundreds to replace. Finally, the rear windshield wiper was installed incorrectly so now it just tries to wipe the air below the rear window. I am at a loss. The body work was great but all the issues lead me to a 2 star review. When I inquired about the cargo cover they said they had photo proof it wasn't with the car. This is not accurate; the cargo cover is not here and was with the car when it was dropped off. More

Friendly, Professional, and down to earth! The buying experience was smooth and fast. Would recommend this dealership to everyone and especially my Salesman Herman Jones. The buying experience was smooth and fast. Would recommend this dealership to everyone and especially my Salesman Herman Jones. More

2 weeks ago I bought a vehicle from Steve . . wonderful .. however chad and Brent store mangers.. the first day I purchased the vehicle the tire needed to be replaced .. they replaced a week lat . wonderful .. however chad and Brent store mangers.. the first day I purchased the vehicle the tire needed to be replaced .. they replaced a week later I needed new brakes .. chad assisted that the car was Maryland stated inspected it was not he wanted to go back n forth with me at the end told me to bring my car in so they can look at it was in fact my front back and rotors smh !! They fixed only to find the next day my car wouldn’t start! I had to buy a battery and needed an oil change ….. all of this should have been checked before selling the car!!!! Contacted mr chad he was yelling trying to tell me it was nothing wrong with the car Brent was in the background telling me to shut the xxxx up and to hang up on me .. the way I was treated I wouldn’t even recommend a dog to buy a car from there … DONT BUY NO CAR FROM THERE PPL .. contacted the store manager .. he told me he didn’t want to hear nothing I had to say .. a law suit wil be filed! More

Jerry’s Toyota has reversed my opinion of dealership service departments. The work has always been excellent and timely. I actually feel like they look after my best interests by the inspections each 50 service departments. The work has always been excellent and timely. I actually feel like they look after my best interests by the inspections each 5000 miles and providing recommendations on service. They have alerted me to coupons or discounts I was not aware of thus making maintenance/repairs more affordable, keeping my Tacoma in great shape, and keeping resale value up. Not to mention the courteous and friendly personnel. My second vehicle from them but not my last. More

Teddy Foster was our service technician. We brought our 2023 Rav 4 in for our first 5000 mile checkup, Teddy was very helpful and kind. We brought our 2023 Rav 4 in for our first 5000 mile checkup, Teddy was very helpful and kind. More

Ryan and the team at Jerry’s Toyota did an excellent job as always. Always a great experience as always. Always a great experience More

I arrived 20 minutes ahead of my appt. time, and was told that 2 employees called out and that my service would take 2 hours. 3 hours later I still had no idea how much longer it would take time, and was told that 2 employees called out and that my service would take 2 hours. 3 hours later I still had no idea how much longer it would take. Total wait time was about 4 hours. Not the best first impression of service. More

I had my vehicle serviced today. The service department was very slow. It took a long time for me to meet with the service advisor and for them to check me in. I was never contacted The service department was very slow. It took a long time for me to meet with the service advisor and for them to check me in. I was never contacted when my vehicle was completed. I had to call them. After I received my vehicle I noticed that the plastic seat cover was still on my driver seat and did not fully cover my seat. The floor mat cover was still in the vehicle. I was disappointed with the service experience today. I did not feel valued as a customer. More

The service department was very good at keeping me updated on my vehicle services and recommendations. Very friendly and nice. updated on my vehicle services and recommendations. Very friendly and nice. More

My visit at Jerry's today was a good experience. The associates are always pleasant and professional whenever I am there for service. The associates are always pleasant and professional whenever I am there for service. More