Jerry's Toyota

The guys a racist who is visibly disrespectful to the younger black guys who work in the open cubicles. I came into the dealership the other day and the way this guy talks to and treats non white people younger black guys who work in the open cubicles. I came into the dealership the other day and the way this guy talks to and treats non white people is SO disgusting. I would elaborate more but I'm sure the people who run Jerry's and see this comment will know exactly what I'm talking about. So disgusting. Do better and hold him accountable. More

Very respectful and friendly. I've known Jonathan for more than 13 years now and we still keep coming back for his outstanding service! Thank you for all your help. Sheryl more than 13 years now and we still keep coming back for his outstanding service! Thank you for all your help. Sheryl More

Our visit to Jerry’s was outstanding. Chad and JoJo went over and beyond trying to help us. Very easy to work with. Appreciate the short amount of time it took. over and beyond trying to help us. Very easy to work with. Appreciate the short amount of time it took. More

I would like to personally thank Jon Reiner at Jerry’s Toyota for his superb professionalism and outstanding customer service in assisting me with my recent purchase of a 2021 Toyota 4 Runner Nightshade E Toyota for his superb professionalism and outstanding customer service in assisting me with my recent purchase of a 2021 Toyota 4 Runner Nightshade Edition! Jon worked extremely hard to find me the exact 4Runner I wanted, (with all its amenities) and had it shipped to Maryland the very next day. Jon made me feel at home at Jerry’s and I loved his ‘ ‘No pressure’ style of sales. I will definitely be recommending Jon Reiner and Jerry’s Toyota to my friends and family! Thanks again! More

recently purchased a new Toyota Tundra from Jerry’s. Within the first couple of days I realized the muffler was rubbing against the mud flap and melted it. I immediately contacted the Jon and brought in Within the first couple of days I realized the muffler was rubbing against the mud flap and melted it. I immediately contacted the Jon and brought in as soon as possible. We recognized that the muffler was disconnected from a rubber holder which was too hot to deal with that night. He agreed to order a mud flap and have the service dept reconnect the muffler when the mud flap arrived. Today was that appointment, about 3 weeks from the sale. When returning the vehicle the service department mentioned the exhaust pipe was bent. I asked that it be fixed. That caused about a lot of discussion between Jon, manager, and service department. The end result is they assumed I dented the tail pipe and refused to fix it. Now maybe I should have caught it the day I drove off the lot, but I didn’t. As soon as I noticed it, I contacted them. The night I met with the Jon, I should have insisted a manager agree to fix what ever was going on. It is my opinion they should fix the tail pipe. The end result is Jerry’s nor Jon will get any of my business going forward. More

HORRIBLE experience, In July when i inquired about a 2017 Toyota Tundra i was told it was "Certified Used" now I'm told it is not Certified at all. Then i was told the front and rear brakes and rotors were r Toyota Tundra i was told it was "Certified Used" now I'm told it is not Certified at all. Then i was told the front and rear brakes and rotors were replaced now I'm told the rotors were only resurfaced. Well the Manager Mike heard a noise from my braking the night at 10:30pm i drove off the lot with my Tundra. Called and told me to bring my car in to look at the brakes, I've been busy so its been a month and half and about 2,500 miles since i bought it and the braking noise is so loud. I'm being told the rear brakes need "Shims" new "Performance brake pads" Matt said he would pay for the Shims and a total of $200.00 which is great but then they said i need to pay to resurface the rotors, why?! they were just done a month and half ago... or were they??? They said it has hot spots and rust on rotors - This does not happen within a month and a half 2,500 miles. They then said i approved charges which i never did. I approved brake pads at INTERNAL cost which i was told was going to be below $75.00. I get a phone call saying that my truck is ready and told i owe $110.00 i asked why and was told the tech REFUSED to do any work on the truck unless they resurface the rotors - I told them 3 times not to resurface the rotors. Well i sat with Neil after arguing over the price and stating i never got a call about the final cost which was suppose to be under $75.00 I'm now told its $80.00.... Soo then he finally gives me the brakes for $63.00 Internal cost... Now i have a truck the rotors were resurfaced 2 times in a matter of a month and half, meaning next brake job i am going to need to put rotors on the car.. Which is NOT OKAY WITH ME when i said NOT to do something 3 times then try to charge me for it!!!! Heather reached out to me and kept saying i authorized repairs, but there is not authorized for resurface of rotors only internal cost of brake pads - BEWARE of this dealership. I know other dealerships wouldn't go against a customer request when they say NOT TO DO SOMETHING!!! More

WORST SERVICE AND WORST CAR EVER! ALL THEY DO IS LIE Was told I was going to get a gas voucher of 30.00 they refused. was told was going to get car mats. never got them. was told they were going to fix c Was told I was going to get a gas voucher of 30.00 they refused. was told was going to get car mats. never got them. was told they were going to fix car from bumper and they never did. They told me I had to have a service contract and Gap for my loan to approve it. after I bought the car the loan company said they never said that. Matt is useless and Tommy Thomas is a joke! I would not recommend this company to my worst enemy. More

Bad From The Beginning Our first experience with Jerry's Toyota in Parkville was on Monday, July 20th. Epic FAIL! From the salesperson to the finance guy we left Jerry's fee Our first experience with Jerry's Toyota in Parkville was on Monday, July 20th. Epic FAIL! From the salesperson to the finance guy we left Jerry's feeling violated and taken advantage of. 1. Conditions of the vehicle I test drove was poor (BBQ sauce spilled in the cupholder) 2. Walked in the heat (high 90s) to find a car as opposed to finding what we needed in the office and going directly to that vehicle once we settled on that vehicle. It was extremely HOT! 3. "High mileage" on a car that was supposed to be brand new (over 50/200 miles) 4. Interest rates were different from what was originally told to us from the salesperson - the disappointing part here was that the salesperson was thrown under the bus by saying "she should not have told us about specific interest rates." - Ms. Priscilla has been in the business for 30 years. She confirmed an interest rate that your website advertised. Yet she was thrown under the bus by telling us she quoted us the wrong APR. 5. Felt taken advantage of and disrespected - the interest rate was higher and the payment we were looking for was higher than what we wanted to spend and that was WITHOUT GAP. When the finance guy came back with the number with GAP the price of the car was significantly lower than what was previously quoted. How is that so? He tried to raise the APR on the back end where we would not see it didn't realize we would catch it. My wife knows how to read and calculate basic math. - my wife was "chastised" about not test driving the vehicle before choosing the vehicle ***what he was not privy to was that another vehicle was test driven but we had concerns (see #1 and #3) so was wanted to go with another vehicle - made comments about the number of vehicles we own **what bearing did that have on us purchasing another vehicle. It was clear to see that with an 825 credit score late payments were not a factor. Overall, the lack of respect and the slick car salesman persona, that customers are leery of, made for a terrible customer service experience. One should never be talked to in such a condescending manner and be expected to still purchase a vehicle. So we didn't. We left! The time that was put in by Ms. Priscilla was an absolute waste. I felt bad for her because this is her livelihood. However, bad customer service will never make any customer eager to purchase a vehicle. If one part of the experience is bad it has a direct impact on the overall experience. This is especially true when you are looking at making a purchase of at least $20,000. We also thought it was very shady that the GM only decided to honor the same arrangement the following day after Ms. Priscilla pleaded with him. Should it really have taken all of that????? I will and would never buy a vehicle from Jerry's nor would I recommend anybody to do so either. If you are flexible with your car buying options I WOULD recommend you go to see either Rich or Sam Gibson over at Thompson Hyundai in Dundalk, MD. More

My husband and I would like to thank Jonathan for he outstanding service he work hard to get what my my husband needed for work it was our pleasure to have him as our salesman Thanks again Jonathan Ron outstanding service he work hard to get what my my husband needed for work it was our pleasure to have him as our salesman Thanks again Jonathan Ron and Cheryl Difatta More

Continued Annoying Spam 5 years after selling my car purchased from Jerry's I continue to get spam phone calls regarding the car. Requests to remove my number are not honored 5 years after selling my car purchased from Jerry's I continue to get spam phone calls regarding the car. Requests to remove my number are not honored. Jerrys will share your information to predatory companies. Spare yourself the sanity and shop elsewhere. More