Jessup Auto Plaza

He was very pleasant to work with and to ensure that the tech would have answers to the problem and solutions tech would have answers to the problem and solutions More

I have been coming to Jessup for regular maintenance and always receive nice service but this visit was exceptional. I had to tow my Yukon to the dealership on a Saturday afternoon. and immediately David wa always receive nice service but this visit was exceptional. I had to tow my Yukon to the dealership on a Saturday afternoon. and immediately David was outside helping us get the car parked and getting a diagnostic. He assured me what ever the problem was they would fix it. He checked my manufacturer warranty and told me the warranty was still in effect. He also looked up my pre paid service and told me I still had an oil change. He said he would reach out to me that Monday to tell me what was wrong. Monday came and David called me to tell me my car needed a new engine, that the warranty covered it, they had already ordered the parts and that it would take about a week for the parts to come and a few days to put it all in. When I asked for a rental without hesitation David got me an uber to Hertz and Hertz took good care of me. David was quick to respond via text or phone call during the process. And as promised my car was ready in short of two weeks. The entire process was smooth and I’m so glad David was my supervisor through it all. He really gave me the most excellent service I’ve had thus far. Friendly, understanding and informative, I will be requesting him every time I come to Jessup. More

Thanks for the great deal on a car. I appreciate the quick and easy service. I appreciate the quick and easy service. More

Wry good at what they do Treated me very well. Can recommend Jessup to family and friends Can recommend Jessup to family and friends More

Very friendly and was will to arrange a Uber/ Lift to take me to places. take me to places. More

Husband and I contacted Jessup online regarding a truck we saw on their website. Was contracted quickly by Kayla, answered our questions, and made our appointment to come in Friday. She even checked to mak we saw on their website. Was contracted quickly by Kayla, answered our questions, and made our appointment to come in Friday. She even checked to make sure the vehicle we were interested in was still on the lot that morning. She was awesome at communicating with us, super sweet and professional. Arrived at the dealership, Kayla had them pull the truck out to the front for us. Was promptly was greeted by Kayla and Mario. Mario was great! Mario took his time to explain features on the truck, even during the test drive Mario continued to inform us and answer questions. The process after we decided to purchase went smoothly. Enjoyed conversing with Mario and he was very attentive throughout. He helped set up some of the initial steps on the truck before we drove off the lot. Love Both Kayla and Mario, would definitely work with them again in the future. More

The worst experience at this dealership, took super long for an oil change no interim communication. for an oil change no interim communication. More

Everyone there are very customer oriented. Carlos is one of the good ones.very satisfied Carlos is one of the good ones.very satisfied More

Sergio, is very knowledgeable, detailed, a very good listener, and always answers your questions. Sergio, always make me feel like a VIP. listener, and always answers your questions. Sergio, always make me feel like a VIP. More

My experience with getting the first oil change, recall work and rotating tires was five star. Plus they washed the truck. work and rotating tires was five star. Plus they washed the truck. More