Jessup Auto Plaza - Service Center

Nice and clean environment. The workers are kind and friendly! They greet you right away! The workers are kind and friendly! They greet you right away! More

Prompt service and good courtesy transportation. Would recommend patronizing the dealership. Do not like no check/credit card service charge policy. Would recommend patronizing the dealership. Do not like no check/credit card service charge policy. More

My service writer is Awesome. I will definitely be back to have my vehicle serviced with him I will definitely be back to have my vehicle serviced with him More

David was very helpful and great to deal with. He was kind enough to get my car for me when transport was backed up. He was kind enough to get my car for me when transport was backed up. More

Great service as usual. I was told the car was washed but it looked like only the tires were shined up. Probably just a very quick once over? No big deal. I was told the car was washed but it looked like only the tires were shined up. Probably just a very quick once over? No big deal. More

It is very convenient that the dealer provides shuttle services so I can go home to do my other stuff. services so I can go home to do my other stuff. More

The work done at Jessup is always excellent. They completed the job in the time they estimated and I received my car looking absolutely clean. I have taken my car there since I purchased it in They completed the job in the time they estimated and I received my car looking absolutely clean. I have taken my car there since I purchased it in 2016 and have always been pleased with the service. More

Great service! Especially appreciated the convenience of providing local transportation to shopping. We’ll be back! Especially appreciated the convenience of providing local transportation to shopping. We’ll be back! More

Sean was wonderful. Very attractive. Checked on my car and kept me posted on what was happening. Very attractive. Checked on my car and kept me posted on what was happening. More

I never met my service advisor. He was always with other customers so I dealt with other advisors. Which was fine. However, I was told the oil change would take 2 hours so I waited He was always with other customers so I dealt with other advisors. Which was fine. However, I was told the oil change would take 2 hours so I waited at the dealer. The car took over 3 hours and wasn’t washed. There were grease prints all over from the techs. The dealer has you make appointments but doesn’t honor them. People were dropping off their vehicles at 8 AM for 11 o’clock appointments and were done before I was. They need better management to ensure cars are seen in the order they have appointments. More