Jessup Auto Plaza - Service Center

I am from Canada and brought my vehicle to Jessup for an oil change and tire rotation. The sevice was excellent and Chris Mezzapelle was most helpful. oil change and tire rotation. The sevice was excellent and Chris Mezzapelle was most helpful. More

My visit was for the service of the problem that my corvette has, and it is covered by warranty. After 2 months of waiting and creating case with manufacture, they told me at the end "go where you boug corvette has, and it is covered by warranty. After 2 months of waiting and creating case with manufacture, they told me at the end "go where you bought it". I have much more details on BBB website even with respond from them. In-short: they where very rude at my initial visit and I am guessing, because warranty, other wise why would you treat customer badly... They do not return phone calls or follow-up after repair or visit, they just simply do not work with you. When I came for oil change the service adviser did not know what is dry sump and this is a regular maintenance for Grand Sport model. At that time I overlooked it because it was a different advisor and he was much nicer than my initial visit for repair under warranty. They had refused to service my car after 2 drive testing and scheduling an appointment and when a week later I arrived they said "go where you bought it" On BBB reply they said it is because I demanded a loner. At that point they even did not tell me if they have a loner or not and it is o irrelevant for the matter. Clearly, they needed to say at least something More

This was the first tine I went in to the service department for a Chevy Tahoe that I just bought from Jessup. Cory told me that it could take a few hours to replace a part that broke. I agrreed to department for a Chevy Tahoe that I just bought from Jessup. Cory told me that it could take a few hours to replace a part that broke. I agrreed to wait knowing the time frame. I was in the waiting room for not more that 20 minutes. I think they knew that I was cold and did not bring a coat. EVERYONE in the office was so polite and kind. I am really impressed! More

Walter really listens to you. He has an intimate knowledge of his automobile products and is an excellent resource. Great explainations. Great service. I could not be more pleased. knowledge of his automobile products and is an excellent resource. Great explainations. Great service. I could not be more pleased. More

He was available and ready to ensure a smooth transaction. I had such a positive experience even during this difficult time. He added the extra service of having my car washed. James IsBell was t transaction. I had such a positive experience even during this difficult time. He added the extra service of having my car washed. James IsBell was the person that sold me my car last summer. He arranged this impeccable service for me. Jessup Auto works as a team, the customer benefits. My business will continue to be here. More

He has wonderful customer service skills and cares for his customers. He is a keeper and deserves to be recognized for his wonderful attention to detail. his customers. He is a keeper and deserves to be recognized for his wonderful attention to detail. More