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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,624 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,624 reviews

December 26, 2023

My experience was excellent I was treated with total respect and I love all the answers I’ve gotten. More

by t.lively6905
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Thornton, Jr.
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Dec 28, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

December 26, 2023

Very easy to work with and very accommodating for the customer request. Good trade in value for current vehicle More

by PLOEFFELMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Welch
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Dec 28, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 26, 2023

Courteous highly efficient and knowledgeable sales with Matt. Worked well with me on my needs More

by davegreiwe
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

December 25, 2023

Didn't resolve the entertainment console issue. Problem arose as soon as I drove off the lot. It gets tiresome being treated as if it doesn't matter. I will be finding a different dealer for futur More

by mike.t.schroeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Dec 30, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mike. We certainly don't want you to feel like we don't care and we apologize for the perception. We do care. I want to look into this situation to see what we can do, but I was unable to find a recent visit for any vehicles under your name. Is it possible that the account is under a different name? Please reach out to us at toden@jimbutlerchevrolet.com so we can try to help.

Jan 02, 2024 -

mike.t.schroeder responded

So they call me and talk to me as a child! Saying to me "you need to listen to me" how disrespectful! You're NOT my customer! Even after producing a video of the problem and initially telling me they couldn't find a problem they want me to inconvenience myself again. Tony shouldn't have anything to do with customer service!

Jan 02, 2024 -

Jim Butler Chevrolet responded

Mr. Schroeder, we remember the conversation differently. In order to find a solution to your concern, we need a Journeyman tech to look at your vehicle. TONI was attempting to tell you is that your vehicle wasn't investigated by a Journeyman tech because your request for an oil change, NOT performed by a Journeyman tech. Toni was attempting to offer you same day diagnostic (normally takes 24-48 hours) to minimize your inconvenience. In the conversation, you stated that you would take your vehicle elsewhere, which is, of course, your prerogative. Our offer of same day diagnostic still stands though. Should you change your mind and want to take us up on that, please reach out to our service manager Zach at 636-717-2790 to schedule an appointment.

December 23, 2023

Everyone I dealt with was very helpful, courteous. They were very responsive to all of questions! More

by kristinamarie26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Mann
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Dec 30, 2023 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

December 22, 2023

Jim Butler Chevrolet makes you feel like family. I have purchased several vehicles from them, and I hope to buy more. My daughter feels the same way. She plans on buying a new Chevrolet Traverse More

by joenbecky76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback and repeat business! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we look forward to working with you again!

December 22, 2023

Service writer was very helpful,waiting room was clean. Explained everything that was happening. Excellent More

by birdpike24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Dec 30, 2023 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Theresa! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

December 21, 2023

They told me they could get me a vehicle despite my credi and indeed they did More

by jeanettejones58
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilcox Yorama
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Dec 30, 2023 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

December 21, 2023

Great service at a great price. Service staff iexcellent at helping you with your car issuea. More

by jonplb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

December 20, 2023

Jay Gaulden was very friendly and informative and very helpful. Everyone we.talked to was very friendly. More

by PEGGYJC8
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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