Back

Jim Butler Chevrolet

Fenton, MO

4.3
7,659 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

Directions

By Type

Showing 7,659 reviews

October 18, 2023

The entire experience was haphazard and without thought. The salesman didn’t follow through on his responsibilities and I had to hound JIm Butler to complete their work for weeks. Very poor experience, un More

by tborrini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Ries
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Jim Butler Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you wish to further discuss your experience, please reach out to our General Sales Manager Tim Rhame at (636) 349-3222 X:3013.

October 18, 2023

Ian, from Jim Butler, was a great salesperson. Very easy to work with, as well as professional and knowledgeable on all levels. The finance department layer everything out very simple and easy More

by mikeaubrecht692
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

October 18, 2023

All the staff was very kind and helpful. They had our vehicle in and out of the service company. More

by Danielle Sharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 18, 2023

Purchased this vehicle over the phone from 300 miles away. Bryan was very helpful and was able to make this transaction very easy. When we arrived to pick up vehicle Bryan was very knowledgeable about a More

by 5ssprintcar
Recommend Dealer
Yes
Employees Worked With
Bryan Lagunas
Oct 20, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 18, 2023

My touchscreen radio wasn't fixed. They said they didn't see it on the work order. Paper copy I came home with showed it was on the work order. I live an hour away, so it's a big de More

by MERKEL81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsey Chaney
Oct 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that an item was missed on your repair order. We do not want to cause our customers an inconvenience. If you would like to set up for us to pick your vehicle up for your next appointment, we can make arrangements for that. If you would like to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com.

October 17, 2023

We called while we were on the way (we live an hour away) we were running late and going to get there after they closed. They were willing to stay late to meet our needs. More

by MORGANFAMILY1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I don’t remember anyone name and no one looks familiar
Oct 19, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 17, 2023

They never let me know how much the price was going to be prior to the work. I had to use my credit card. More

by ryanmcdonaldusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
Oct 19, 2023 -

Jim Butler Chevrolet responded

We appreciate you for taking the time to leave your feedback. Our normal process is to send you your quote showing the suggested repairs and the amount of it. We don't perform any work until the is received by your service advisor. If this was not the case and you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

October 16, 2023

Only after i approved almost $500 in repairs did they actually look at what i asked them to check first. Then i was given a quote that was not worth putting in the vehicle. I was told the part was over $ More

by mwischet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris W
Oct 19, 2023 -

Jim Butler Chevrolet responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

October 16, 2023

My salesman was awesome everyone was so nice. Shane Mathews was my sales man thank you very much I love the car More

by watsoncharlotte73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 16, 2023

Every staff member I had a conversation with were very pleasant. I observed other staff interacting with other clients pleasantly. What a great atmosphere to be in. More

by 10Buckdoe
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember the finance person
Oct 19, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

...
140
...