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Jim Butler Chevrolet

Fenton, MO

4.3
7,704 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,704 reviews

April 29, 2023

Excellent service! Service Technician was very knowledgeable and helpful. I will be using these guys in the future. More

by rlane4615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service technician was very knowledgable and helpful in servicing my vintage C5 Corvette.
May 03, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

April 28, 2023

Service was good. All the employees are very polite and knowledgeable. Nice clean waiting area. Always happy with the results. More

by TROSEM55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 03, 2023 -

TROSEM55 responded

Thank you 😎

April 28, 2023

Took a little longer than I expected. They performed the service as requested. Staff was polite. More

by JON.BAYLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 03, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 28, 2023

I had a appointment @ 1pm for oil change but had to wait 3 hours due to them not having a filter for my car. I was told to remind them to get filter before coming. Which I think I shouldn’t have to do you a More

by morrowtoi2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris B
May 03, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We are taking the proper steps to change our process to ensure that we are prepared to service vehicle. We truly hope that our efforts are evident in future visits. If you wish to further discuss your concerns, please reach out to me directly at toden@jimbutlerchevrolet.com.

April 28, 2023

Waiting area was very messy. The tv was too low to hear which was unfortunate especially when my emissions test took longer than 15 minutes. An hour and a half is too long. More

by cbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
May 03, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We will speak with the management regarding your concerns. If you have any further questions or concerns, please give us a call. We're always happy to help!

April 28, 2023

Fuzz was great. Finance lady was not. She took it upon herself to write my bank a nasty email which I did not appreciate at all. As far as I’m concerned, you can f More

by mikejohncmar
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that you had to go through this. We want you to know that your finance manager's frustration was not with you it was with the bank. The nasty email was not regarding you or your deal, the email was about how the bank sets inaccurate expectations with customers before they arrive at the dealership. If you wish to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com.

April 27, 2023

Matt went above and beyond for me! The dealership was nice and clean. Matt is one of the best dealers out there! More

by alexgratza3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 27, 2023

Bryan did amazing! He helped us out so much. Tara did a great job as well and got us a great deal and answered every question we had. Thank you! More

by Wesley Gillam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Lagunas- 5 stars, Tara (finance)- 5 stars
May 03, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

April 27, 2023

Very friendly and knowledgeable service advisers. Especially my adviser Kim who helps me with my maintenance of my cars great lady. More

by kilbanej1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2023

Very professional. John and Ian helped us beyond our expectations. Finance Mgr. is very patient and knowledge able. More

by cindyking5488
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

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