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Jim Butler Chevrolet

Fenton, MO

4.3
7,762 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,762 reviews

February 09, 2023

Everything was wonderful. Service did everything that was expected. Very curious and friendly and I couldn’t have expected more. More

by tdailey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 09, 2023

Purchased a 2022 Silverado LTZ for 50k and it still doesn't have all the features. Missing chips and parts More

by gjinx2256
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your purchase didn't live up to your expectations. GM still haven't released the chips for your vehicle if you haven't been called for an install. We do apologize for the inconvenience, however we are at the mercy of GM. If you would like to further discuss solutions, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 09, 2023

The wait time was way too long. I have to have someone take my car in for an oil change because I can't sit there all afternoon. I don't like to drop my car off for pick up later be More

by bappelbaum
Service Time
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue was awesome.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits.

Mar 15, 2023 -

bappelbaum responded

Thank you for responding, I appreciate it and the effort you take to improve wait times.

February 07, 2023

Hands down the best dealer experience I've ever had. Extremely knowledgeable and professional staff that was nothing short of a pleasure to work with. 100% will be looking to by my next vehicle from Jim More

by dero908
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teri Pletka, Alisha Dibley, BOB SCHNEIDER
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 07, 2023

Done with Butler. Had appt. on Monday which took 2 weeks to get. Called on Wednesday before which was a snow day and asked if they had any cancellations and they said More

by rickdmcarthur
Recommend Dealer
No
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 06, 2023

I have purchased 4 out of the last 5 vehicles from Jim butler in Fenton and never experienced what I did during this purchase. During the sales with Tony Palmer, when I advised him that I needed to leave More

by scotthu99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly in Finance
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. I will be sure to speak with the appropriate management regarding your concerns. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 06, 2023

It’s a really good dealership and I always enjoy going there for service or new vehicles. More

by Lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you again for leaving us this response!

February 04, 2023

Very satisfying yes yes yes yes yes yes yes yes yes yes yes yes yes More

by radake1
Recommend Dealer
Yes
Employees Worked With
Scott Johnson, Lindsey Chaney
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

February 04, 2023

Truck was there almost 6 weeks for repair I ask about gm trade assistance or buy back. Never got back to me. Only 6000 Miles on truck. Still have a problem it. More

by terrywichern
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Saettele
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt did all he could. GM part of the problem. , Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. In our experience it is very difficult for GM to buy a vehicle back. We suggest contacting our vehicle exchange program to see what we can offer. If you wish to further discuss, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 04, 2023

First question was about Scott Johnson, didn't deal with a Scott Johnson. Had a good experience with Jim Butler. First Chevy purchase in my lifetime. More

by kruldaddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

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