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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,684 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,684 reviews

October 07, 2022

2 hours for an oil change is rediculous as long as oeople have all day More

by cholder3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca she is awesome
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Oct 11, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We normally quote 90 mins to 2 hours for an oil change. This includes your oil change, tire rotation, multi point inspection, and fluid top off. This service is performed by GM certified tech. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

Oct 12, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 07, 2022

Just bought a 2018 Silverado with 125k very nice truck but having some kind of issue that is affecting more than a few things but it doesn’t seem common or consistent and no codes are being thrown? I’m st More

by brendan.grindell84
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck , John Zensen
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Oct 07, 2022 -

Jim Butler Chevrolet responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

Oct 12, 2022 -

Jim Butler Chevrolet responded

Brendan, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 07, 2022

Thanks for your quick service I really enjoy my Chevrolet Volt I will call you when I need service AL More

by aliryna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Willis
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Oct 11, 2022 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! Thank you so much again for your feedback! We hope you have a great day!

Oct 12, 2022 -

Jim Butler Chevrolet responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 07, 2022

I bought the truck from Jim Butler and extended warranty They wouldn't fix my truck sent it somewhere else To be fixed had to fight to get anything done all in all I am out $800 out of my own pocket it aft More

by joeystein87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to you expectations. We would like to you know that the reason we had to sent you vehicle somewhere else is because you came in with an active grill shutter. When the new part is installed it has to be programmed. Being that we are a Chevrolet dealership we don't have the proper equipment to do this. We don't believe that this is an issue that was there when you purchased because each time your vehicle was in our shop it was regarding a check engine light. As a Missouri dealer, we are not allowed to sell vehicles that have active check engine lights. It is our understanding that you spent the $800 on maintenance work. There is no warranty that will cover maintenance work. If this is not the case please reach out to me directly at toden@jimbutlerchevrolet.com.

Oct 17, 2022 -

joeystein87 responded

You're right the active shutter code was there but that didn't set off the check engine light it was a stored code you sent my truck to sunset to have that fixed which it never even got looked at at sunset Ford the only thing they did was the spark plug that you guys Said was fixed back in April and the exhaust manifold gaskets i had to pay 800$ to have a coolant line and oil line replaced that has to be replaced when taking the turbos off but this $4500 bumper to bumper warrenty i was sold doest cover it for whatever reason

Oct 18, 2022 -

Jim Butler Chevrolet responded

I will have our service manager reach out to you Mr. Stein.

October 07, 2022

Good shop and friendly staff and dis a good job on the tunnel cover installation More

by dashmc88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
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Oct 07, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 12, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2022

The process of buying my new vehicle was super easy and the staff was great. More

by PAMLANE12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Roussin
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Oct 07, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

Oct 12, 2022 -

Jim Butler Chevrolet responded

Thank you for sharing your positive experience! We hope you have a great day!

October 07, 2022

The whole trading in/buying a car process was easy and effortless. Caleb, Scott and Kelly were the ideal Dream Team. Thanks for making a daunting experience so streamlined. More

by d.dierkes53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly in Fianance, Scott Johnson
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Oct 07, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Oct 12, 2022 -

Jim Butler Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We sincerely value your business and look forward to your next visit!

October 07, 2022

Needed a new starter on my truck. Repairs were completed while I was out of town and was able to pick up my truck on the way back into town. More

by tomanibas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 12, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 06, 2022

My experience was amazing , they was wonderful found me a car and I love it , I will forever do my business with Jim Butler in Fenton MO, thank you all very much More

by deehelm310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brinley
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Oct 07, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 06, 2022

Chris and mike worked hard to help me after first car didn’t meet our liking, the car they got us in is safe reliable and the kids love it, all in all a great experience and plan on bringing it back to g More

by bgilbreath
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley, Mike Steele
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Oct 06, 2022 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

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