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Jim Butler Chevrolet

Fenton, MO

4.3
7,683 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,683 reviews

October 03, 2022

Good job and good service. Appointment time made in good speed and wait time was well advised. Courtesy driver was available and courteous. More

by jal555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

October 02, 2022

Tire sensor on one of tires not working after being pick up,this is due to tire being drop to ground to hard on side More

by RICKHOLDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our records indicate that our tech noticed that your driver rear pressure monitor was inoperable during your visit and when your service advisor, Kim reached out to you about this repair you declined because you have a warranty at Walmart. If you would like to further discuss or have have further questions please reach out to me directly at toden@jimbutlerchevrolet.com.

October 01, 2022

I thank everyone of the Butler service team for working though all the issues I have. Requires a lot of patience, understanding, and communications. You are the best team I have ever worked with!!! More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Jim Butler Chevrolet responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Oct 06, 2022 -

Jim Butler Chevrolet responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2022

I was very happy with the hard work put in by your company to get me a car. I didn’t think that I would be driving out the same day in a new car. I will be coming back as soon as possible to buy a tru More

by wardeucha1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley
Oct 04, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 01, 2022

Once we were at the dealership, everything went smooth. I am happy with my purchase. More

by Poetik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Steele
Oct 04, 2022 -

Jim Butler Chevrolet responded

Hello, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Oct 06, 2022 -

Jim Butler Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2022

The service team at Jim Butler Chevy are awesome to work with. Kim H and Bill T are phenomenal people and I fully trust them. More

by bwethington85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Timmons
Oct 04, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

Oct 06, 2022 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2022

Very positive experience through the whole process, from looking to actually purchasing our car. And a big thank you to Tyler and Bob for making that happen!! More

by dlstroup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

Oct 06, 2022 -

Jim Butler Chevrolet responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 30, 2022

Everything worked out great as this was the first oil change for my new vehicle. More

by SCHRADERSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! We sincerely value your business and look forward to your next visit!

Oct 06, 2022 -

Jim Butler Chevrolet responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 29, 2022

I’ve always been happy with the service from Jim Butler but I had them do my emissions inspection so I could renew my license plates. The service tech handed me an envelope & said here’s your certificate More

by Rstep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Phillips
Oct 04, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened. I will be sure to speak with the service manager regarding your concerns. We truly value your business and hope that our efforts to improve are evident in future visits.

Oct 06, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 29, 2022

No longer honors agreement for free nitro topoffs. They want to sell unnecessary service agreement. More

by kenter0088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't recall name.
Oct 04, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Your service advisor was correct. We do offer a nitro membership that our customers can purchase that will include nitro refills, roadside assistance, road hazard and tire replacement (terms and conditions apply). Otherwise, unfortunately, we do have to charge to refill your nitro as this is not regular air. If you have an agreement with Weber then we are glad they can honor this. If you have the name to of the person that said that you didn't need an appointment and that there was never a charge for nitro we would like to know so that we can correct this. Should you need regular air topped off, this is a free service and does not require an appointment. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

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