Jim Butler Chevrolet

I never got the multi inspection results that I was promised and I was given a price but after that I was surprised with a 10% charge on top of that for the dealer to disposal the used oil and used oil promised and I was given a price but after that I was surprised with a 10% charge on top of that for the dealer to disposal the used oil and used oil filter. I paid for this before in other dealers but was much less than 10%. More

Ashley was amazing and the techs were all great as well. No problems with vehicles after pick up. Would definitely recommend in the future to friends and family. Wonderful establishment. Thank you so much! No problems with vehicles after pick up. Would definitely recommend in the future to friends and family. Wonderful establishment. Thank you so much! More

Couldn’t believe I couldn’t get a call back from the service provider for an update on my Yukon. Finally after 6 calls he called back with an attitude and all I wanted was an update. A 30 second call fr service provider for an update on my Yukon. Finally after 6 calls he called back with an attitude and all I wanted was an update. A 30 second call from him would have been all I needed . I will never step foot on that property again and will tell my friends and family with the experience I had . More

I am SO GRATEFUL that Rebecca has been my Service Advisor. I called her desk while I was out of town in Louisville, Kentucky for business. My car had issues, and I notified her about it. She did sche Advisor. I called her desk while I was out of town in Louisville, Kentucky for business. My car had issues, and I notified her about it. She did schedule an appointment here at Jim Butler as I requested for a second opinion for my car troubles. What impressed was she texted me on a Sunday to make sure I was safely back home. THAT. IS. SERVICE. She’s professional, she’s polite…give her a raise, give her a promotion. She truly makes my experience at Jim Butler Chevy a excellent time! AND THANK YOU TO THE MECHANIC(S) WHO SERVICED MY CAR. I have a niece that 1.5 years old and a 4 month old nephew. Their safety is ALWAYS my top priority, and I can’t help but worry about my car. Taking my car to Jim Butler Service Department has been a no-brainer and ease my worries. I’m VERY happy with my recent service. More

Didn’t update me as much as the last service I came in for, I had to do a lot of the calling, but other then that everything was fine. for, I had to do a lot of the calling, but other then that everything was fine. More

Extremely easy car buying experience! Tony Palmer was kind, thorough, and very pleasant to work with!! Tony Palmer was kind, thorough, and very pleasant to work with!! More

Sales manager never so much as said hello or thank you. No loaner cars. Scratch on bumper. Silverado chrome letters on crooked. “Reminder to latch rear seat” code flashing. Take it in to service they had t No loaner cars. Scratch on bumper. Silverado chrome letters on crooked. “Reminder to latch rear seat” code flashing. Take it in to service they had to separate the bed of my truck from the cab & still didn’t fix the issue. Took it in for diagnosis & they said they needed it for 48 hours to figure out what it wrong with it. Assessment only took an hour. Then they didn’t call me back within 48 hour time frame. They were rude too. My sales guy was amazing, but the dealership & service dept is terribly poor. They took the back seat out to assess the broken latch in the rear seat (on my brand-new 2022 truck) and put it back in totally filthy & returned it to me like that.. I could go on but you get the point. Very poor. More

Professional and very attentive to their customers wants, needs, and budget. The entire staff is truly there for the customer. I would recommend any looking for a vehicle for this to be their first stop! needs, and budget. The entire staff is truly there for the customer. I would recommend any looking for a vehicle for this to be their first stop! More

The only issue I had was I asked for an alignment, I was told it was fine. The following day I got tires at NTB. The alignment was checked prior to tires and it was out quite a bit. Then after mounting new told it was fine. The following day I got tires at NTB. The alignment was checked prior to tires and it was out quite a bit. Then after mounting new tires, it was checked and set where it belongs. I could tell by extreme wear on outside tread something wasn't right. More

Great experience. Fast , knowledgeable, and friendly. Would recommend for all services needed for GM/Chevy Fast , knowledgeable, and friendly. Would recommend for all services needed for GM/Chevy More