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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,622 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,622 reviews

March 31, 2022

We got an estimate quickly and as promised and the work was completed in a timely manner. More

by nstuever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 31, 2022 -

Jim Butler Chevrolet responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 31, 2022

We did not by our car from Weber …. was very pleasantly surprised how well they treated our service. We have moved them to the top for all Of our service needs! More

by maxsbarnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
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Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

March 31, 2022

We had another great experience @ Jim Butler Chevrolet. From sales, Robert Mason Jr., to finance, Stacey Thornton, the process was easy, fast, and informational. We will be back to Butler in the future. More

by hrdn31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Mason
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Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you very much for your business and your kind words! We're so glad that our whole team took great care of you! We look forward to working with you again!

March 31, 2022

The way the service is ran is absolutely ridiculous. Appt is Monday but car is not even looked at until Wednesday, and then the perosn you are dealing with won't even return your calls. Seriously debat More

by amandaggeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill
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Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback, Amanda. We do understand your frustration and understand that your time is valuable. When scheduling the appointment, they should have informed you that the appointment being made was to meet with a service advisor. This is also reiterated in your reminder emails and when you met with the service advisor. Due to the high volume at the dealership, at times there is a wait for vehicles to be seen by our Journeymen. That being said, we are continually working to shorten this wait time for our customers and sincerely appreciate your business while we work to improve. We do agree 100% that it is unacceptable to not get phone calls returned from your Service Advisor. We are passing on this feedback to the Service Director to take corrective action with your Service Advisor.

March 31, 2022

We had a great experience in the sales and service dept. the car drives great Very satisfied ! More

by blause
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2022 -

Jim Butler Chevrolet responded

Thanks for your kind feedback! We're glad to hear that you had a positive experience with us! We hope to really wow you and earn 5 stars for your next visit!

March 31, 2022

The best car buying experience I’ve ever had! They made it super fast and easy! More

by jamiedames3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Steele
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Apr 01, 2022 -

Jim Butler Chevrolet responded

Thanks for your kind feedback and your business! We're glad to hear that you had a fast and easy experience with us! We hope tow ork with you again!

March 31, 2022

The dealership and the salesman Tyler Ransom were very easy to deal with they have excellent customer service More

by jason191975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley
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Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

March 31, 2022

They were very professional with how I was treated and they had my car done when they said they would More

by simpson.bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
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Apr 01, 2022 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Bill! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

March 31, 2022

Very disappointed I left my truck there for over a week and there where no rentals available until the 7 day!! My truck was damaged in that terrible parking lot , management was going to check cameras and More

by TWITTY_KIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
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Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback, Kim. We share in your frustration with the lack of availability of rental vehicles. We wish we were able to get more vehicles from GM in order to expand our fleet, but due to the nationwide vehicle shortage, we are extremely limited in the vehicles we can get. Unfortunately, this can impact our customers. I will personally reach out to the Service Director to see why he hasn't called you and do everything in my power to have him reach out to you today. We're glad the greeter was a bright spot in your visit.

March 31, 2022

I enjoyed my car buying experience. Jeff Hutchinson was a professional who went above and beyond to make sure I was satisfied with my vehicle. More

by curtdirt83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2022 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

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