Jim Butler Chevrolet

I appreciated the courtesy ride to my home with my baby in car seat. I was Surprised it would take a couple days to be fixed in car seat. I was Surprised it would take a couple days to be fixed More

I was told 24-48 hours would be the necessary time for maintenance/repairs, but it ended up being in the shop for five days (including a weekend). I had to call Jim Butler each day to get an update on my maintenance/repairs, but it ended up being in the shop for five days (including a weekend). I had to call Jim Butler each day to get an update on my vehicle. I called the afternoon of Day 2 to make sure I could pick it up that evening and was informed my vehicle hadn't even been in the shop yet; so I had gone a day and a half without my vehicle for no reason. One of the Jim Butler team members I spoke to tried blaming the delays on supply chain issues of parts, but this was on the very same day I found out my vehicle hadn't even been looked at. It is difficult to order parts or be waiting on parts when you don't even know what parts may be needed, if any. In addition, I was initially told a rental vehicle wasn't an option with a 24-48 hour turnaround. When Jim Butler didn't meet the 24-48 hour deadline and I asked a second time for a rental vehicle, I was told GM would not compensate for a rental if the vehicle is drivable. Overall, this was an incredibly frustrating visit to Jim Butler. More

They are always good to me ! They deliver with perfect timing! Blessed to have them. They deliver with perfect timing! Blessed to have them. More

Excellent dealer! Honest, knowledgeable salesman! Didn’t feel high pressure to buy or be up sold on purchase. 5 Stars! Honest, knowledgeable salesman! Didn’t feel high pressure to buy or be up sold on purchase. 5 Stars! More

Had a great experience on the recent purchase of our 2022 Suburban. I will Recommend to anyone looking to purchase their next vehicle! Suburban. I will Recommend to anyone looking to purchase their next vehicle! More

Had a great experience with the purchase of our 2022 Suburban! Everyone was extremely helpful in making the deal as painless as possible. Suburban! Everyone was extremely helpful in making the deal as painless as possible. More

Tyler and the finance person I worked with were great. Had answers to all of my questions. This is the second vehicle I have bought from Jim butler and loved it both times Had answers to all of my questions. This is the second vehicle I have bought from Jim butler and loved it both times More

They keep forgetting to reset my tire pressure monitoring system, even when I ask. Very frustrating since a tool is needed to reset it. system, even when I ask. Very frustrating since a tool is needed to reset it. More

The process was good but takes too long & involves too much paper. The several hours we needed to spend at the dealership could definitely be streamlined. much paper. The several hours we needed to spend at the dealership could definitely be streamlined. More

Sales man and finance manager was very easy to work with. They were very patient They were very patient More