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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,766 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,766 reviews

December 23, 2021

Robert made the entire experience simple and painless, even found me a vehicle that was in short supply. Stacey in financing was awesome as well, he got me the payments I needed! Love these guys! More

by spencerrandall32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Mason
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Dec 23, 2021 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! Please don't hesitate to reach out to us if there's anything more we can do!

December 23, 2021

Was a national shortage on a part that my truck needed and they were very professional and quick on getting my truck done and it runs like new again! More

by jakethesnake6148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez, Jen Vawter
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Dec 23, 2021 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thank you again for the great review!

Dec 23, 2021 -

jakethesnake6148 responded

No, thank you!

December 23, 2021

Wait times way too long to have made an appointment. Would recommend making an appointment seems like it’s best to just show up. More

by marquella15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
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Dec 23, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time was not properly explained to you. Your appointment time is set aside to speak with your service advisor to discuss a plan for your vehicle while it's in our care, triage if you will. From there you vehicle waits for the next appropriate service tech. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service tech, building additional service bays and revamping our scheduling procedures. We truly value your business and hope that our efforts are evident in future visits.

December 23, 2021

It is a very great truck i love it so much too i will tell everyone More

by dennisliebman42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilcox Yorama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Chris Brinley
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Dec 23, 2021 -

Jim Butler Chevrolet responded

Congrats on your new purchase! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

December 23, 2021

Excellent service. They kept the appointment time and even finished when they Saud they would! More

by DESOTOJD30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Dec 27, 2021 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 23, 2021

I am always very pleased with the care and personal professionalism of Kim Hausman. She repeatedly does an excellent job for me and is a credit and irreplaceable member of your dealership. Thank you. More

by johndoyledds
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2021 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! We're glad to hear we delivered such a great experience. Thanks for highlighting some of our staff who helped make this such a great experience! If there's anything further we can do for you, we are happy to help!

December 23, 2021

Appointment was made soon after calling not having to wait several weeks to get in. Quick and friendly. No complaints. Vehicle was finished on time. More

by mrb5314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Dec 23, 2021 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

December 23, 2021

The dealership was in Crestwood, not Fenton. Mark W. Was great and super helpful. Need to go back so they can detail car, put in mats, and fill with gas. More

by jv21073
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
Other Employees : Mark Williamson
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Dec 23, 2021 -

Jim Butler Chevrolet responded

We are glad that we were able to exceed your expectations. However we must ask that you remove this review as this platform is for the Fenton location and not the Crestwood. We are sister stores under the same parent company not one and the same. May we suggest FaceBook or Google.

December 22, 2021

More than the service it is the overall customer care for new Chevy owners. Jim Butler doesn’t follow through with taking care of customers when they purchase a new vehicle. More

by david.bonck
Recommend Dealer
No
Employees Worked With
Justin Willis
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Dec 22, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize if your visit with our service department didn't live up to your expectations. What about your visit makes you feel this way. If you would like to further discuss, please reach out to me directly at toden@jimbutlerchevrolet.com.

December 22, 2021

Everyone went was great. They went beyond the call of duty They took me to eat and pick me up More

by DLBW537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know who waited on me. Last Bianca?
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Dec 22, 2021 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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