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Jim Butler Chevrolet

Fenton, MO

4.3
7,765 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,765 reviews

December 16, 2021

Service was very convenient and quick, and the service staff was easy to work with. More

by t5lawnservicesct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Thornton, Jr.
Dec 16, 2021 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

December 16, 2021

Even with the appointment, your wait time is unacceptable. 3 hours waiting for oil chance is crazy. More

by KEITH4LINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Dec 16, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit did not live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. Your appointment time is to meet with your advisor to discuss a plan for your vehicle while it's in our care, triage if you will. From there your vehicle waits for the next available service technician. We understand that that this seems frustrating but we have found this to be the best model for the high demand of our service department. We are diligently working to improve on customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We truly hope that our efforts are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

December 15, 2021

The staff friendly and professional. The waiting area clean, with comfortable seating. The bathrooms close and clean. Shuttle Service a true blessing. Everyone ready to help and doing it with a friendly More

by queencahokia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew in Service Department
Dec 15, 2021 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

December 15, 2021

It was great working with Brian Ries and Chris Saettele on the purchase of my 2022 Silverado. I will definitely do business with them again. More

by malwardt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 15, 2021

Very nice place for service. Workers looked at my vehicle and they repaired my truck More

by BDUNIVIN09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Dec 16, 2021 -

Jim Butler Chevrolet responded

Hello, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 15, 2021

The experience was much better this visit customer service was outstanding and good visit p More

by busbybrenda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 15, 2021 -

Jim Butler Chevrolet responded

Hi there, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 15, 2021

Jim Butler has gained a customer for life. The staff went above and beyond while getting me into my new vehicle. My salesman wasn't pushy at all and made sure I was happy with the vehicle I was purchasing. More

by mikelowery260
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mrs Kelly Roussin - Finance - 5 Stars
Dec 15, 2021 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Wow, it's experiences like yours that really keep us motivated! Our entire team works hard to work with your budget and get you the best deal. Thanks for highlighting some of our staff who helped make this such a great experience! We're always here with the same great service whenever you need service or another vehicle!

December 15, 2021

They did a nice job with our oil change. Good communication about progress and when it was complete. More

by DAVIDANDLAURATUCKER
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Dec 15, 2021 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

December 15, 2021

Although there was so rocky moments, Kayla made the warranty experience amazing! She deserves a raise! More

by allihicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Dec 15, 2021 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2021

Donnie was outstanding! He was thorough - professional and focused on customer needs! Will definitely use again! More

by tsneed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Reckert, Jen Vawter
Dec 15, 2021 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 16, 2021 -

Jim Butler Chevrolet responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

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