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Jim Butler Chevrolet

Fenton, MO

4.3
7,749 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,749 reviews

October 28, 2021

I had a good experience at Jim Butler I like to get to the point and get things done and they do to.. More

by wjkennels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

October 28, 2021

The service was great ..!!Had my oil changed in the time The service was great ..!! Had my oil changed in the time frame they said it would Everyone was very kind an helpful More

by pattygmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Oct 28, 2021 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 28, 2021

Very good service salesman brian reis give us his full attention and excellent product knowledge in our buying process More

by glthompson6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Oct 29, 2021 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

October 27, 2021

Great service! They were right there to take my truck in and explain what service would be done and when I could pick it up. More

by rcrawdaddy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 27, 2021

Poor job of length of time for visit. Told it would be ~ 2 hrs. Stayed in wait room. After 2 1/2 hrs , questioned Andrew about. Stated the oil change and tire rotation was done but they hadn't started on r More

by billjuengel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Oct 28, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit did not meet your expectations. We also would like to apologize that the communication ball was dropped. We understand your frustrations and will be bringing your concerns to the service director. I would like to give you a better understanding that in our service departments anything other than routine maintenance must see a journeyman technician. We are taking the proper steps to improve on our customer wait times. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com. I would love to assist in regaining your trust in our business.

October 27, 2021

Mike Johnson and staff always take care of our vehicles and exhibit professionally and courtesly More

by CAVGIRL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Oct 28, 2021 -

Jim Butler Chevrolet responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2021

Brought our 2020 Traverse in because it was making an awful noise from the rear. Sounded like bad brakes but it was hard to imagine since the Traverse only had 7500 miles on it. Spoke with Rebecca Hube More

by jen_todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Huber
Oct 28, 2021 -

Jim Butler Chevrolet responded

Hello, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

October 23, 2021

Horrible service, longggg wait time to get vehicle serviced let alone even looked at. 11 days to look at 16 days to get vehicle back when I was told 5-7. Also Jim Butler tried to over charge me twice More

by justinsmith382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Oct 25, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit did not live up to your expectations. We are human and we do make mistakes. We never intend to overcharge our customers. We are glad to have gotten this straightened out. We are doing our best to live up to the challenges presented to us by this pandemic and are taking the proper steps to speed up customer wait times. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevroler.com.

October 23, 2021

This was a positive experience from start to finish. Very friendly staff and fair prices. More

by tedd1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, John Zensen, Scott Johnson
Oct 25, 2021 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 26, 2021 -

Jim Butler Chevrolet responded

Hi, we are so happy to read such a great review about Jim Butler Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!

October 23, 2021

Very good service department. Got right in for my appointment time and quick return on my truck More

by NEAL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Oct 26, 2021 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! We hope to see you soon!

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