Jim Butler Chevrolet

Very Poor. I had a scheduled routine oil change and tire rotation and was told 90 mins for the service and was told that they would find me when it was completed. I waited over 3 hours before I had to go up rotation and was told 90 mins for the service and was told that they would find me when it was completed. I waited over 3 hours before I had to go up myself and check on my vehicle. It appeared to have been done for quite a while since the invoice was already flied away and my car was hot and blocked in by other completed cars. The advisor had walked by me multiples times while I sat and waited and never told me it was completed. The only reason I came to the dealer to get serviced was because I was given coupons for free service when I bought my car. They gave me 2 years worth of free oil change/tire rotation service because I had to wait so long for my car to be ready from getting detailed. I will no longer be using the service department and will most likely choose a different dealer for my next car purchase. More

Friendly staff with great customer service. All of our questions and concerns were met with every answer we needed. Would recommend it his dealership to others questions and concerns were met with every answer we needed. Would recommend it his dealership to others More

Great job in sales and not pushing the vehicle on to you. Very friendly and down to earth group of men and women at Jim Butler. Thanks Very friendly and down to earth group of men and women at Jim Butler. Thanks More

They have a great team over there at Jim Butler. My salesman, Dave, was super friendly and easy to work with. Would definitely recommend this dealer to anyone looking for a quality experience. salesman, Dave, was super friendly and easy to work with. Would definitely recommend this dealer to anyone looking for a quality experience. More

There were several hiccups along the way that at the end of the process were stated to not be normal. I ordered my vehicle in transit. Communication throughout the process could have been better in my opini of the process were stated to not be normal. I ordered my vehicle in transit. Communication throughout the process could have been better in my opinion. Transport vehicle broke down delaying arrival which was not communicated. When vehicle arrived assist steps where to be instslled as they were paid for when vehicle was ordered but they were never ordered causing another delay which was not communicated until the following monday. The day I went to pickup my vehicle I recieved a call stating that the vehicle was in fact at the dealership, when I arrived my truck was still at the bedliner shop meaning they brought the wrong vehicle up, when my vehicle arrived I was fortunate that my salesman looked it over as it was pretty dirty on the exterior and gas tank was not full. I was compensated for these but will have to go out of my way to get vehicle cleaned and be in the area for my spare refill of fuel. My salesman took initiative to find out what happened and gave me a transparent explanation the day I picked up the vehicle. All that to say, the left and right hands of the dealership need to be on the same page and communicate clearer. Salesman top notch 5☆ only reason review isnt lower. Rest of the areas need work. More

Our salesman, Ed Kirk, provided us with an outstanding customer service experience! His friendliness, knowledge and no nonsense approach was much appreciated. We walked away feeling extremely satisfied th customer service experience! His friendliness, knowledge and no nonsense approach was much appreciated. We walked away feeling extremely satisfied that we got exactly what we wanted and how we wanted it! The follow up at the service department went flawlessly and Ed was right there making sure all our needs were met. The entire team was phenomenal! We recommend Ed Kirk and Jim Butler Chevrolet to anyone looking for their next new vehicle! We will be back! More

I scheduled a appointment for an oil change and figured it wouldn’t take long since I had a appointment and it still took 2 hours it wouldn’t take long since I had a appointment and it still took 2 hours More

Mike was great to talk to! He genuinely felt bad about what happened to my new car. Unfortunately for me Mike was going on vacation and Kayla was on for my service. She was not the friendliest and never e what happened to my new car. Unfortunately for me Mike was going on vacation and Kayla was on for my service. She was not the friendliest and never explained to me what was wrong with my car or why that happened, just called saying she needed my other key. Car was filthy, would’ve been nice for them to wash it as that’s been my experience with my previous car More