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Jim Butler Chevrolet

Fenton, MO

4.3
7,627 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,627 reviews

August 07, 2020

Jim Butler Malibu Good car, good price, would buy from again. They give you the family feel and service Check them out, today.... or tomorrow, or whenever you need More

by peheinz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, John Zensen
Aug 10, 2020 -

Jim Butler Chevrolet responded

That's great to hear, Peter! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

August 06, 2020

Excellent to work with, very professional and courteous. I greatly appreciate Mike Johnson and his expert guidance in helping to keep my car, performing very well! More

by cecefromhome
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Aug 06, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

August 05, 2020

David was quick at finding a hard to find popular vehicle after looking at all the inventory. He answered all my questions. He made me feel welcomed. More

by Misty
Recommend Dealer
Yes
Employees Worked With
Dave Foust
Aug 05, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and your business, Misty! We work very hard to make sure we offer the best deals in the best possible environment and we're glad we were able to hit the mark for your visit with us! Congratulations on your new vehicle and we look forward to working with you again!

August 05, 2020

Great service and fast getting info back what's going on and what has to be done i recommend there service. Very friendly and respectful. More

by sue.kibbler
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Aug 05, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

August 05, 2020

great service in sales dept &service dept My truck came in for the free service and 2 recalls everything was done and on time I cannot say enough good about my salesman Fuzz and the service d More

by d.kahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Aug 06, 2020 -

Jim Butler Chevrolet responded

Awesome! We're so glad our team wowed you! We hope to continue to impress you every visit. Thanks for being a part of the Jim Butler family!

August 03, 2020

I expect more from Jim Butler. When I brought my car in before they even looked the service writer "Doug" warned me that he had seen a lot of cars with bad gas and it would cost me More

by Tracey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
"Doug"
Aug 03, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Tracey. We looked into this situation and spoke with the technician that worked on your vehicle. He specifically remembers taking the aftermarket ones that were in the vehicle out and replacing them with the OEM plugs. We also confirmed this on surveillance footage. We take this accusation of giving you back different parts than were in your vehicle very seriously. We aren't sure where you got the aftermarket plugs installed, but we would recommend speaking with them, as we provided you with the ones that were in your vehicle at service.

July 31, 2020

Jon did a great job. He let my husband and I test drive my new Chevy Trax. We love the car. It's perfect for me. Thank you More

by KPNPINK
Recommend Dealer
Yes
Employees Worked With
Jon Burke
Aug 03, 2020 -

Jim Butler Chevrolet responded

Thanks for your kind feedback! We're glad to hear that you had a positive experience with us! We hope to really wow you and earn 5 stars for your next visit!

July 31, 2020

Very disappointed in your service dept.. they drove my vehicle in what I feel was a very reckless manor.. when I showed the driving history from the my Chevy app to the service manager I was told this app More

by boomeow
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mr. Tyz. I'm sorry to hear that you were upset with your recent service experience. You actually spoke with me, not a Service Manager, regarding the driving history that showed on your MyChevrolet app. As I mentioned, it is not that the app is not reliable, it is that the app does not specifically indicate what constitutes as a hard stop or a hard acceleration. As I said during our conversation, these events could be cause by normal driving circumstances, such as traffic. The average speed of the vehicle was actually lower than expected for the vehicle being taken to the other location down the road. I apologize that this information was not more clearly communicated. I'm very glad to hear that you are happy with your experiences with Eric, though! Respectfully, Theresa Kuehnle Customer Experience Manager Jim Butler Chevrolet

July 31, 2020

Great Experience I love your service but you send me an email to review this every time I come in. And if I dont respond, I get even more emails. Too many emails in my More

by bullroa
Recommend Dealer
Yes
Employees Worked With
Other Employees : No idea who I worked with
Aug 03, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback. We will update your account to stop sending your surveys. We're sorry for the inconvenience!

July 30, 2020

Great service! Very friendly folks...overall a very good experience! First purchase from Jim Butler and expected very good things...They took very good care of us! More

by mpnovack69
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

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