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Jim Butler Chevrolet

Fenton, MO

4.3
7,683 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,683 reviews

July 30, 2020

Great service! Very friendly folks...overall a very good experience! First purchase from Jim Butler and expected very good things...They took very good care of us! More

by mpnovack69
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

July 30, 2020

Very friendly and caring. Shows alot of compassion. Really will work with you in getting financed. The facility is nice and clean. Great place! Thanks More

by CASSANDRATAYLOR81
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Jul 30, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and your business, Cassandra! We work very hard to make sure we offer the best deals in the best possible environment and we're glad we were able to hit the mark for your visit with us! Congratulations on your new vehicle and we look forward to working with you again!

July 30, 2020

Review of Service and some of the new car salesmen Service center has nice employees bus some of the new car salesmen are ignorant, Bill in service was awesome. Service center is busy I understand that More

by tlucas8813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons (Service Writer) (Awesome Guy)
Jul 30, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your patience during these crazy times! We're sorry to hear that some of our salesmen did not leave a positive impression, but we're glad our service team did! We hope to work with you again!

July 29, 2020

Wonderful, friendly and safe service at Jim Butler. We were greeted with kindness from the start. From the salesman to the finance department, everyone was very informative and helpful along the way. More

by NICOLEMCALLISTER2
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and your business, Nicole! We work very hard to make sure we offer the best deals in the best possible environment and we're glad we were able to hit the mark for your visit with us! Congratulations on your new vehicle and we look forward to working with you again!

July 27, 2020

Saw several employees walking around with their masks down/off and not enforcing customers who without a mask walking through the building. Those employees not properly wearing a mask were both in the ga More

by clh.rtrmr
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mr. Harrison. We're very surprised by your feedback. While we're, of course, glad your service itself went well with Kim, we are concerned that you saw so many of our employees wearing masks. We have been and are continuing to take this pandemic very seriously. The only time our employees are not required to wear masks (per St. Louis County ordinance and our dealership policy) is if they are not in areas that are exposed to the public (ie. behind plexiglass or plastic coverings such as in the parts department or in the back office) or if they have a note from a professional that medically or legally exempts them from wearing a mask. For employees in the Service Department that are exposed to the extreme heat and humidity of St. Louis summers, they are allowed to unhook one ear of the mask while not interacting with customers so they can breathe. Additionally, we have multiple sanitation stations set up throughout the dealership and ask every customer to wear a mask if they go in the dealership, providing free masks to any one without one. We are constantly sanitizing surfaces throughout the dealership to ensure we are being as safe as possible and sanitizing vehicles that come in for service. We truly care about our team and our customers. If you would like to discuss further, please feel free to reach out to our Customer Experience Manager, Theresa, at theresa@jimbutlerchevrolet.com

July 25, 2020

Very friendly staff ! Salesman was very good. Very fast service! Why would you make someone write a 25 word review? I said what I needed to say in 10 words More

by greg7137
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen
Jul 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your 5-star review! We understand your time is valuable and do apologize for the required length. DealerRater feels that the story of the experience is just as important as the score, and a star rating without a story doesn’t convey why the experience was exceptional or what issues were encountered. We hope your next visit with Jim Butler Chevrolet is just as positive as your last one! Safe travels.

July 25, 2020

Very pleasant and professional I have always have courteous and prompt service. They always explain in detail what is needed on my vehicle. When I call for an appointment I don’t More

by terry.dowdy22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Jul 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

July 24, 2020

We were looking for a new truck. We found a pre owned 2020 GMC Sierra Denali. Mike Collins was great in helping make the sale. Recommend Jim Butler Chevrolet to anyone looking for a new or pre owned v More

by KNRWRAY
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Mike Johnson
Jul 24, 2020 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our team took great care of you! We look forward to working with you again!

July 24, 2020

Absolutely made me feel at home with a fast and easy purchase. Definitely would recommend Jim Butler Chevrolet for anyone looking for a new or used vehicle in their service and parts department are awes More

by JSCHNIERS
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Reckert
Jul 24, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We’re so blown away by your review. It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchase and our team was happy to share that experience with you! Thank you again for being a part of the Jim Butler family!

July 23, 2020

The Jim Butler sales and service team are all very friendly to deal with . Thay always make you feel welcome and treat you like family I have bought about 10 vehicles from Butler Chevrolet in the las More

by ethep54
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Joe Anatra
Jul 23, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We’re so blown away by your review. It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchases and service needs! Thank you again for being a part of the Jim Butler family and we look forward to seeing you for your routine maintenance and future vehicle purchases!

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