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Jim Butler Chevrolet

Fenton, MO

4.3
7,705 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,705 reviews

December 03, 2019

they listened to my requests I asked to not be hounded with calls and follow ups. Robert honored my request. Not what management wants as it goes against the philosophy but I am More

by LARRY.BAUMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mason
Dec 03, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words and your feedback, Larry! We're glad Robert listened to and respected your wishes during your purchasing experience! We're so glad you chose to work with us and we hope you love your new vehicle for many years to come. Welcome to the Jim Butler Family!

December 03, 2019

Mike was a real pleasure to work with. Not over pressuring but persistent enough to get me a good deal. Thanks for All of your help Mike More

by cyemm
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara lavin
Dec 04, 2019 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

December 02, 2019

New car purchase We are very happy with our new car and the professional and friendly service we received at Jim Butler Chevrolet. Our salesman, Ed Kirk worked to make More

by kathleen.gapsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Kirk
Dec 02, 2019 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that Ed was able to ensure that you had such a great experience with us. We hope you enjoy your new car for many years to come!

December 02, 2019

State emissions test. Service was pretty good. Only problem I have versus other dealerships I've dealt with in the past is the availability of techs. Whenever I have an iss More

by jpredeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. We do understand your frustration and understand that your time is valuable. When scheduling the appointment, they should have informed you that the appointment being made was to meet with a service advisor. This is also reiterated in your reminder emails and when you met with the service advisor. Due to the high volume at the dealership, at times there is a wait for vehicles to be seen by our Journeymen. That being said, we are continually working to shorten this wait time for our customers and sincerely appreciate your business while we work to improve.

November 30, 2019

This was the most amazing experience ever!! T.J helped us in more then buying a car! He went above and beyond and got us what we needed!! Also once we were able to get what we wanted he had us in and out in More

by Karenjk09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Tj got the recognition he deserved. Hope to see you again in the future!

November 30, 2019

Buying new car experience Brian Steinlage and Chris Brinley were extremely helpful and friendly.they went above and beyond to help me meet my needs.. I would highly recommend More

by melodgers1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley
Dec 02, 2019 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

November 30, 2019

Battery replacement Was able to get service at a very busy time without an appointment. Was told it would be a few hours. Total time was 2 1/2 hours. I was lent a persona More

by johnpmiceli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Dec 02, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

November 30, 2019

Service was excellent. All employees friendly, knowledgeable and very helpful. I was Jim Butler to purchase a new battery and have it installed. I am handicapped and utilize a walker and all empl More

by Jerry Gascic
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

November 29, 2019

Recall The wait time was quite accurate. The staff were professional and very easy to deal with. All in all a good experience. Your service employee Bill T. More

by D_JAMERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Dec 02, 2019 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

November 29, 2019

New car My salesman made the car buying experience pretty plain and simple. He was very knowledgeable and not pushy. I would recommend this dealership to anyo More

by mf1819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sparks, Brett Estes
Dec 02, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our team took great care of you! We look forward to working with you again!

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