Jim Butler Chevrolet

It was ok. Average I liked our sales agent ..was informative..worked hard..finance person added stuff i didnt want extended warranty gap coverage neither was needed boos I liked our sales agent ..was informative..worked hard..finance person added stuff i didnt want extended warranty gap coverage neither was needed boosted price up then tried to put us in cheaper version of car we wanted..also had different credit scores than i had copies of. Was a bit shifty. Felt they wanted to fluff up the deal price i left without deal then they called 5 min later with better offer said they found some extra incentives..was kinda shady. More

New vehicle purchase Very pleased with our sales person. Answered all inquiries promptly, and was very friendly and knowledgeable. His service is why we purchased through Very pleased with our sales person. Answered all inquiries promptly, and was very friendly and knowledgeable. His service is why we purchased through Jim Butler. Would not hesitate to refer others to him. More

CAR WOULD NOT SHIFT OUT OF 1ST GEAR I called to take my 2017 Camaro in because i was getting on the highway and it would not shift out of 1st gear. I pulled over and turned it off and ba I called to take my 2017 Camaro in because i was getting on the highway and it would not shift out of 1st gear. I pulled over and turned it off and back on and the same. I was stranded on the highway in the dark for about 20 minutes and i tried again and it drove like normal but the check engine light came on. My 19 year old son used his code reader on it and it came up P0700 transmission control system. They told me they couldn't get to it until the following Wednesday. About 2 days later the light went off but i still took it in. My husband signed the paperwork about how much the diagnostics would be if not under warranty and of course we would be responsible for the rental if not under warranty. They called on the 14th and left a message to drive the rental another day. Again on the 15th they left a message and said they would be keeping it over the weekend. Monday morning they left a message it was ready. The service person was very ignorant about the fact that i got billed for everything. When i tried to show him the code on my phone he cut me off and said "let me say what i have to say then you can tell me what you want to say". If someone had given me a heads-up that it looked like it wasn't a warranty repair i would have given the rental back. They went on to do "complimentary" tire rotation, battery cleaner, and a couple of recalls. Meanwhile i get charged for a rental. This is the 2nd new car in 3 years and it will be the last. I looked up the code and it is a known issue. They had no business doing anything "complimentary" while i am paying for a rental and then it says on the bill that they couldn't verify my complaint. 46000 miles on a vehicle there shouldn't be anything not covered when you sit on the side of the highway. Also, i put it thru a carwash before i dropped it off and it was filthy when i picked it up. Terrible customer service!!!!! I still say the transmission has never been right from day 1. They changed the fluid when it was fairly new. Pretty sure they are aware there is a problem. More

Jim butler experience Jim butler is so amazing and houses wonderful staff that actually care about their customers and that’s why we choose Jim butler. Our sales rep TJ Wat Jim butler is so amazing and houses wonderful staff that actually care about their customers and that’s why we choose Jim butler. Our sales rep TJ Watkins was the best and if Jim butler had an award show Tj deserves the sales rep of the year reward. More

Great Never had a good experience before with a car lot love the openess of everyone there thank you for that I know I will be coming back . Never had a good experience before with a car lot love the openess of everyone there thank you for that I know I will be coming back . More

Efficient service I went for a recall repair and it was taken care of quickly and efficiently. There was a bit of a push for me to do other paid service work while I w I went for a recall repair and it was taken care of quickly and efficiently. There was a bit of a push for me to do other paid service work while I was there (services not yet due), but when I declined there was no hard sale. I do wish they had an on site car wash! More

Problem wasn’t fixed. I brought my car in for a recall and a check engine light. When I picked the car up the check engine light was still on and not fixed. Now I have to s I brought my car in for a recall and a check engine light. When I picked the car up the check engine light was still on and not fixed. Now I have to set up a new appointment to fix it again. More

great service team The Service Department was great and very knowledgeable and I appreciated their complete honesty with what was going on with my car and how helpful th The Service Department was great and very knowledgeable and I appreciated their complete honesty with what was going on with my car and how helpful they were about it. More

2019 Chevy Malibu I had an excellence experience buying my new 2019 Chevy Malibu. My salesman was Ed Kirk. Definitely recommend this dealership. It was really busy when I had an excellence experience buying my new 2019 Chevy Malibu. My salesman was Ed Kirk. Definitely recommend this dealership. It was really busy when we went but still everyone was helpful. More

Recall I brought my 2018 Chevy Trax in for a recall, a repair to the seat base and an oil change/tire rotation. I was given a rental car to drive because the I brought my 2018 Chevy Trax in for a recall, a repair to the seat base and an oil change/tire rotation. I was given a rental car to drive because the recall was going to take awhile. I'm so glad I was given one because it took a little over 2 days to complete the repairs. Good customer service! More