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Jim Butler Chevrolet

Fenton, MO

4.3
7,701 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,701 reviews

September 18, 2019

Great overall experience. Highly recommend! Great experience! We've bought our last 3 cars from Jim Butler and will be back to get our next one. Great service, great prices and great overall ex More

by twade8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
Sep 18, 2019 -

Jim Butler Chevrolet responded

Awesome! Thank you for your great feedback and repeat business! We're honored that you've trusted us for your purchases and we look forward to working with you again! Safe travels.

September 18, 2019

Friendly, attentive, accurate. The butler team found a way to make a deal I was comfortable with. Both Mikes I dealt with were informative and accurate in their promises. More

by loud07h3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gray
Sep 18, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

September 17, 2019

Excellent service and very friendly. Very clean and plus employee knowable. This where we bought last two trucks with Jim Butler. Will always bring my truck in for s More

by cindyjean55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather, Mike Johnson
Sep 17, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you, both in sales and service! We look forward to working with you again!

September 17, 2019

Oil change I really like the self checkin and the Quick service. The young lady that showed me how to use it was very nice. I wish I remembered her name More

by thompsonpatti7
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

September 17, 2019

Awesome service! From checking in to the cashier, everybody was respectful! Everyone was very friendly! This service was the first for my new Silverado so ot was free More

by number20racefan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

September 17, 2019

Poor service and wouldn't fix my warranty problem!! Poor service didnt show any proof of what he was saying. Scheduled to be looked at and then told they couldn't do that on the day I was in. Pushed off More

by ramonesskater1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug
Sep 18, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Kevin. We're sorry you feel this way. We understand your frustration that we were unable to perform the warranty work that was needed for your AC and steering issue on Saturday. As was discussed by your Service Advisor when going over the bulletin related to your AC problem, should you choose to get it done, would have required us to take the entire dash out of your vehicle. This alone is a multiple day job, so even if we did have a Journeyman Mechanic available, your vehicle would not have been completed on Saturday. We hope with this information you will reconsider working with us, but we wish you safe travels either way.

September 17, 2019

Oil change When I came in on a Saturday for a oil change and a tire rotation my tires did not get rotated and I didn’t get my 27 point inspection. I’m thinking More

by mezinis3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Sep 17, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We want to try to make this situation right. Our mechanic says he rotated the tires, but if you would like us to rotate your tires, we are happy to do so. Your multi-point vehicle inspection is was sent to your email address that we have on file. Theresa in our Customer Relations Department is emailing it to you again. If you would like to discuss further, please reply to her regarding this matter.

September 17, 2019

Overall good experience Service department was clean and welcoming. My service assistant was Kayla Merrick and she was very nice and gave a daily update with the progress of More

by hbenton07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Sep 17, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

September 16, 2019

Awesome Service! Although our truck's repair took longer than we anticipated due to a backorder of parts, our service advisor, Doug, kept us informed all through the p More

by dahellwig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Sep 16, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback and your great review! We appreciate your patience with the unexpected delay and we're glad Doug made sure you were informed! See you next time!

September 16, 2019

Customer Service Excellent Service. Staff was very friendly and was willing to meet all of our needs in the purchase of a new car. Outstanding service provided More

by tammyreed1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
Sep 16, 2019 -

Jim Butler Chevrolet responded

That's great to hear, Tammy! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

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