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Jim Butler Chevrolet

Fenton, MO

4.3
7,627 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,627 reviews

July 02, 2019

Did wait 2 hours for oil change Excellent employees. They made up for the wait Melissa and GREG were great. I also talked with Brett Estes. Brett was helpful and informative. Your e More

by GRGKOBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GREG don’t know last name, Brett Estes, Melissa Perez
Jul 02, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your kind review! We're so glad that our whole team took great care of you! We look forward to working with you again next time!

July 02, 2019

Parts overcharge I purchased a 2019 Chevrolet Spark from Jim Butler and was extremely satisfied with the purchase experience. My comments about the parts department ar More

by mrinnocent
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Ries
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2019

Perfect Tony palmer.....thumbs up. The best! He makes the experience very enjoyable. His personality is down to earth and he does not treat people like just a More

by Shelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady in finance
Jul 02, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

July 02, 2019

Except the girl who makes appointments. When I called to make my appointment, didn't have the parts in, called when parts in to make appointment. The girl who did the above was very short an More

by IJTTJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I'm sorry I don't remember any one's name.
Jul 03, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing you experience with us. We actually have 3 different women who make appointments for service, and another 5 women who schedule appointments for sales. We're not sure who you're referring to but we are glad the rest of our staff was able to make sure you had a great experience with us! If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

July 02, 2019

Fast servce Great deals great service Wouldn't go anywhere else All the staff are remarkable Wont go anywhere else to find a car All staff polite and helpfu More

by creech.corena1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jul 03, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

July 01, 2019

Purchase of new 2019 Cruse! John Jensen did a wonderful overall job as the sales consultant. He deserves a 5 star excellent rating. He was not only very knowledgeable but also More

by Trs9846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Lavin, John Zensen
Jul 01, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

July 01, 2019

2019 Equinox Brett was very knowledgeable about all the cars and that was a nice perk. If he didn't know he found out. We highly recommend using Brett if you are More

by Justbreathe1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Estes, John Zensen
Jul 01, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Brett got the recognition he deserved. Hope to see you again in the future!

July 01, 2019

New Cruze Mike Gray assisted me with my new car purchase. He was very helpful and considerate of my needs and budget for my new vehicle. Thanks! More

by taylorkorynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Mike Gray
Jul 02, 2019 -

Jim Butler Chevrolet responded

That's great to hear, Taylor! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

June 30, 2019

good experience Kim was helpful when deciding what I wanted done. She wasn't pushy and I appreciated that. I am on a fixed income, so I had to watch the pricing. The More

by beverlyhannick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

June 29, 2019

It was not very pleasant for me. I had less than 100 miles on my vehicle and my dash lit up like Christmas. Good thing I was at the dealership. I was taken care of but the one thi More

by battfam21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Mike Johnson, Calvin Hoffey
Jul 01, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We're glad we were able to take care of your truck, especially as unexpected to all of us as this problem was. It sounds like there was some miscommunication between the parties you were speaking to, but we're glad it got worked out in the end. We can assure you, any variation in updates or explanations were not meant to be malicious. We were informed that the salesman had made sure you were reimbursed for the gas. If this was not the case, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017. She left you a voicemail to follow up on Friday, 6/28/19.

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