Jim Butler Chevrolet

Good work! Good service - and the center stays on schedule. Brought my car in for service - and service was complete on same day. Friendly people! Would recom Good service - and the center stays on schedule. Brought my car in for service - and service was complete on same day. Friendly people! Would recommend! More

quick and easy I hate car shopping and I don't like dealing with sales man, but Matt Vallee my sales man did a great job of helping me find the right truck at the ri I hate car shopping and I don't like dealing with sales man, but Matt Vallee my sales man did a great job of helping me find the right truck at the right price thanks Matt and Jim Butler for all the friendly faces and great service More

They do ver well Jim Butler does it right - they move you through the garage fast and the advisors are top grade! You would have no issues with these folks - Thanks Ki Jim Butler does it right - they move you through the garage fast and the advisors are top grade! You would have no issues with these folks - Thanks Kim!! More

Unsatisfied The Velcro strips they used to secure the rubber mats to the back of the rear seats did not work they are still flopping around very poor design didn The Velcro strips they used to secure the rubber mats to the back of the rear seats did not work they are still flopping around very poor design didn’t seem like anybody cared too much about this problem it’s not a big deal but it’s the first thing I had you do I hope the next time the repairs are done a little better More

Great People fast service The guys found the car i wanted and with in a few hours we where out the door. great price wonderful experience. I will be back in the future for my n The guys found the car i wanted and with in a few hours we where out the door. great price wonderful experience. I will be back in the future for my next vehical. More

Excellent Customer Experience Robert Mason was extremely easy to work with and went above and beyond to help us chose the best car for our situation. From start to finish the proc Robert Mason was extremely easy to work with and went above and beyond to help us chose the best car for our situation. From start to finish the process was simple and easy. More

I will not use Jim Butler ever again. For four years now I have been dealing with Jim Butler as that is where I leased my truck in 2015. My experience started horribly. My name was butch For four years now I have been dealing with Jim Butler as that is where I leased my truck in 2015. My experience started horribly. My name was butchered on every document and it took me months to get it corrected. To this day, I still receive solicitation emails from Jim Butler with my name spelled incorrectly. The purchase took over 8 hours of my day. My salesman was NOT at all knowledgeable about the specifics of the truck I wanted to purchase. I have been lied to by the service department repeatedly. I have received quotes for service and those quotes were NOT honored once I brought the vehicle in for service. This happened twice. The service department is not at all timely. The service costs are way overpriced compared to other similar services. When I tried to purchase my vehicle at the end of my lease is took me over 4 months and no less than 20 phone calls to get someone to actually help me. I will never buy or lease a vehicle from Jim Butler again. More

The system may need a little tweaking Everyone I was in contact with was professional, polite, and respectful. I do, however, have an issue with the appointment process. After receiving a Everyone I was in contact with was professional, polite, and respectful. I do, however, have an issue with the appointment process. After receiving a recall letter from Chevrolet concerning my 2015 Volt, I made an online appointment at Jim Butler in Fenton through the My Chevrolet app. That went smoothly, and I received an email confirmation of the appointment. When I arrived for my appointment it was clearly very busy at the service bay and it took approximately 20 minutes to check in. When I finally did meet with my service rep. Mike Johnson, I was told that designated Volt service techs were busy with work and that I would have to leave my car for 3 days before the software update could be performed. That was unacceptable. Mike did agree to have the service dept. call me back in when the update could be performed and this did happen 2 days later without problem. That visit was smooth, with fast check-in and prompt service. However my initial appointment, trip to the dealership, and lengthy initial check-in were totally unnecessary, and a big waste of my time. A simple phone call to let me know the techs were backed up was all that was needed. Not sure if there is a "who" to blame but certainly there is some process improvement needed. More

Good Experience Overall Very friendly staff, wonderful salesmen, clean and organized showroom, staff eager to earn business and good reputation. Great customer service before Very friendly staff, wonderful salesmen, clean and organized showroom, staff eager to earn business and good reputation. Great customer service before and during the sale. However, I have been slightly disappointed by the communication and follow up things after the sale. Would definitely buy another vehicle here, just ensure that all paperwork and “we owes” are completed before signing for purchase or lease. More

Exceptional service Very professional service from Jim Butler Chevrolet. They made the purchase of my new vehicle very enjoyable. No pressure from anyone and all were Very professional service from Jim Butler Chevrolet. They made the purchase of my new vehicle very enjoyable. No pressure from anyone and all were very knowledgeable. The process was very fast and they their professionalism was above and beyond. I would and will recommend them to anyone looking for a new vehicle. More